Communications from the provider were excellent. He communicated well in advance. He let me know when he arrived. He was Gracious in lifting are very heavy suitcases. His car was clean. He was professional. Highly recommend.
Go Sydney Shuttle was late, they didn’t care about you waiting they just said you’ll get there before they sail. While making us to stand outside waiting for them.
The driver was waiting for us and had our name in a paper so we could find him easily. The vehicle was.clean and good shepe
The driver was very friendly and polite and gave us some information about places to visit while we were in Sydney
Edward was very personable, and found us at hotel early to take us to ship. So thankful he made an effort to find us well before our appointed time.
I used this service from the airport to the hotel...it was booked through the hotel. The driver complained about the luggage. He even took a picture of the luggage in the SUV. We have a CRV, so why the big deal...we paid extra for an Audi SUV. Day before the return trip, we got notification that it would be an extra $20. We had booked a van and they demanded another $20? I would not recommend this service. Easier and cheaper to just get an Uber.
Friendly, on time and helped us with luggage both at the hotel and the cruise port. Using private shuttle works better for us.
We had a great driver, very friendly and provided info about the city as we travelled to the port. Tooke us right to the ship's drop off point
We had the same driver who picked us up at airport. George was very nice gentleman and we had a very clean van we traveled in. He dropped us off at the desired time at the cruise port
Driver was waiting exactly where they said he would be. We to then go to International and pick up another group but the driver executed all pickups and set down very professionally. His driving skill through the congested city traffic was very neat and tidy. The driver handled a dispute about baggage with much aplomb. Job well done.
The driver was not very friendly and seemed upset that we had a collapsible wheelchair with us. It was the size of an average suitcase and we included it in the number of checked luggage.
Had no problems. He was on time and was able to get us to the port without complications! Had little conversation but he got us where we needed to be!
Alexander picked us up and took us to White Bay Cruise Terminal. He was a great driver, helpful and knowledgable.
The driver came early which was great. Driver called to let me know he was there early and not to worry. Got to our drop off point in front of the terminal. He was friendly and very professional. The car was spacious for the four of us and clean.
Driver SHOWED up! For us, that's huge. The company was VERY responsive to viator's "contact tour operator" messages through this system. We used this service to get from Sydney hotel in CBD to cruise port. Since our ship could've berth in one of two locations, I checked Sydney Port Authority website for our cruise ship berth. The tour operator should also have this information, but I like to confirm with driver at pick-up. The day before pick-up, the company sends message/email regarding pick-up time and states that pick-up could be a plus/minus ten minute window. It went smoothly. The driver was nice and respectful. We would use this company again.
Driver was early, very friendly, and drove safely. He knew where we needed to go and knew how to get there.
All went well, BUT, we had given you cell phone #, and you confirmed via email (which we did not have at that time).
Driver was early and took me right to the port. Just a short ride. Not much to say. Would use again.
good transfer service. personable driver and great driving. process of booking and delivery was seamless.
On time and efficient. However it was a group transfer in a mini van. We were confirmed for a private transfer in a sedan!!! This is not okay.
We booked this transfer for 4 adults and luggage to Sydney overseas cruise terminal. I received confirmation by email the day before with times and instructions the driver arrived spot on time and was very helpful with the cases he was also polite and informative. We would definitely recommend Viator and would not hesitate to use them again
<p>We have used Viator on many trips prior to this one. Great disappointment. The driver was 20 minutes late, he arrived in a small dirty smelly Uber car with an unprofessional home made Uber sticker on the back window. I asked the driver if he was an Uber driver because there may have been a mistake. He said that he drove for both Viator and Uber. We spent a lot of money and prepaid prior to our trip. We could have ordered an Uber ourselves for a lot less. We are very disappointed as we considered ourselves to be regular customers. No more Viator</p>
<p>The picked us up right on time and dropped us right at the port entrance.</p>
<p>The driver arrived early than the time agreed. He seems too anxious to leave, and I was just waiting for my luggage to bring it down<br/> from the room. When we arrived at the Cruise Port Terminal, he left me at a certain distance to walk with my luggage to the place it<br/> was to be deposited. Never offer to help, or put me near the place to drop it.</p>
<p>Excellent service and driver ahead of time which meant that we were virtually first to board the cruise ship. Would definitely use this service again.</p>
<p>The driver was friendly but his driving left me feeling unnerved. I was handful I reached my destination safely.</p>
Voiture confortable Chauffeur sympathique et à l heure Vous envoie le numéro et type de voiture par sms Je recommande
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email