We were expecting a private transfer and ended up in an older van with another couple. I texted the driver that we were at the location and he didn’t respond. We waited more than 20 minutes and finally asked him if he was waiting for us. Not very impressed.
Driver was not able to pick us up when we landed. Our flight was delayed and we informed the Viator contact of this delay. The driver was not available via text because he was picking up another client. I tried calling once we had our luggage but he was not available nor could I understand the message it was in another language. 40 min after we arrived he finally picked us up. This is not the service experience we received with other drivers. I spoke to a Viator rep while this was happening and they apologized and told be we would not be charged for this transfer.
Our driver contacted us in advance. He was on time, friendly. Loaded and unloaded our bags. Highly recommend.
Great friendly informative about city. Good recommendations. On time and easy to find. Would book again
Absolutely horrible experience. Booked this private transfer over a month ago for our trip to Sydney for the marathon. No driver waiting for us, called the vendor and was told our reservation was not delivered to them, called viator and they blamed it on an IT error. Had to end up waiting for an Uber. Will probably never book transportation through viator again
Transportation never showed up. When we called they said they had no information regarding our confirmation. When we called aviator they said they needed to call the service company before providing a fefund. 2 days later we received email saying that they would not refund our money with no explanation
They never showed up. I had a confirmation number. I called them and messaged them. They said it wasn't confirmed
Daniel was very friendly, helpful and professional. He drove safely and the van was perfect for 3 couples and lots of luggage. He went above and beyond. Our booking with Go Sydney Shuttle did not go as well. We have been booking with Viator/Trip Advisor for several years and this is a big disappointment. We chatted with customer service at Viator more than 24 hours prior to the scheduled transfer to cancel due to a schedule change and Go Sydney refused to refund our money. Viator then chose to refuse as well. Trip info is below. Shuttle Transfer from Sydney City Hotel to Sydney Cruise PortCity Hotel to Cruise Port BR-1190476589 Wed Nov 6, 2024 Go Sydney Shuttle
The taxi fare from Sydney International Airport to Riley St ,Woollomoloo was $95 with GS Signature Taxis.We booked an Uber for our return journey to Sydney International Airport The fare was $36.15 (reduced from $45 .00, due to off peak time). I would use Uber from now on!!
Although I still rate this a 5 star, I have experienced frustration an disappointment on the day of pick up. The drivers of both vehicles were nice and courteous.
Our driver was there on time and communicated with us by Whatsapp a few days ahead so we had confidence that our booking would be fulfilled to our satisfaction. Upon arrival we were picked up promptly and delivered to our hotel. Much appreciated! J and K
Before the actual pickup there was confusion on my part because I received different information. Once I got in touch with my driver Wade everything was great. His direction to the pickup was concise and he was easy to find. The drive to my drop off was enjoyable. See
Our driver was right on time. Great communication via text when he had arrived along with a photo of the vehicle. We had a safe, uneventful ride and arrived at the airport in great time. The van was spacious and immaculately clean. Our driver was friendly and personable. We appreciate him picking us up on Christmas day!
Sydney airport is a mess. Signage is non-existent, trying to pick up a rental car takes longer than a domestic flight from Brisbane- there is no rental pick up at the domestic airport folks and you have to get a shuttle bus for Avis/Budget to there place way out in the woods and a seperate shuttle bus for Sixt rental, BUT!!! This bus isn’t a rental bus this bus is the domestic - international terminal transit bus. They have kept this secret from us. There used to be no signage to tell you this very important fact. You have to guess!! And coming off a flight when you just want to get your car and go where your going kinda pisses you off. A LOT. So Sydney Airport pull your socks up invest in some way finding signage and stop making and absolutely horrendous expect for travels even worse. Big fail to Sydney airport. Also Sixt car rental kinda suck on this too but mainly Sydney airport.
Frank was an excellent driver and explained areas around Sydney, transportation options and answered many of our questions. We stayed at the Wildlife Retreat at Taronga and was willing to pick us up at 5:30 am for our return trip to the airport. Thank you, Frank! Many blessings to you and your family.
No car pickup called local company twice and viator. Viator said everything was good. Called the local they said nothing came from viator.no info for pickup and no car.
C’etait tout simplement parfait, rien à dire de plus… communication parfaite, service immédiat, pas dattente longue à lhotel…
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