There was miscommunication as to where the pick up point would be. Pick up was a little stressful, but the driver got there with time to spare and made sure we had the right departure door. Sydney airport is a maze.
The driver was a little early. He was friendly and had candy and essentials available for us. Thank you for a quick and easy experience!
Had to find our driver in a group of others in the far corner of a parking lot and announce our name to see if any of them were waiting for us. No sign. Nice guy, but no guesswork should have been needed
Driver was prompt and friendly He picked me up when expected and it was a safe and easy ride to the airport.
This was a wonderful experience! They were in contact with us and also arrived early. Everything was fantastic and we were very thankful for such great service.
The airport transportation service was exceptional. The driver arrived right on time, was very friendly, and made the entire ride comfortable and stress-free. Everything was smooth, professional, and well organized. I would definitely use this service again and highly recommend it.
Prompt, roomy and very comfortable. The driver spoke excellent English - great when you are arriving in your own country !
We’ll coordinate they pretty much know what time to get you so you don’t miss your flight. Thank you for getting us to the airport in time.
Great experience Driver was on time, courteous, & professional. Recommend this transfer service to one & all!
Other female travelers should know that they .must request a male driver if they have 4 females traveling together with luggage. We had a female driver who stood there and just looked at us and never addressed our luggage situation. We each had a checked bag as well as a carryon bag. She stood there for us to load those heavy bags ourselves. Our other two pick up from airport and from hotel were flawless.
Driver was on time for pickup at cruise terminal and delivered us efficiently to the airport. Thank you.
Nice van with plenty of room was there to pick us & another couple up right on time. Communication via WhatsApp and a sign with our name made the connection a breeze. Driver was courteous & helpful. Would definitely recommend!
Driver arrived early He waited patiently while we disembarked cruise ship. Pleasant driver clean vehicle would use again .
The scheduler for the company was terrible. They gave us the wrong license plate number, then tried to claim they had to send a different driver. The driver told us this wasn’t true. Even if it was true, shouldn’t they have given us the correct license plate number? We wasted 1/2 hour of our time and the drivers time, because we couldn’t find each other.
Driver arrived 20 minutes early which was perfect. Car was clean. Driver engaged in conversation. All good.
A little bit late picking us up but we weren’t in a big hurry anyway. Safe driver. Gave us historical information about sights along the way. Highly recommended.
The transport drivers were always on time and communicated with us prior to each pickup. we have used Viator in Europe and Australia for not only transport, but for guided tours and have never been disappointed.
there is good contact with the driver via text and that provides an efficient way of doing business.
Our driver was not there when we arrived. Several helpful Sydney Airport employees were able to contact him.
Company texted ahead of time the make, color and license plate of car beforehand so was easy to find driver. Friendly driver, very clean car. Excellent service.
Our driver was very knowledgeable and helpful, giving us information about the site we passed on the way to the airport along with trip to get through the airport
On time. Helped us with our luggage. Smooth ride to airport and told us exactly where we needed to go for our flight.
Driver went out of his way to point out interesting landmarks and give us some history of Sydney. Wish that there was a longer city tour with this transportation option.
Everything went very well, thankyou. We would recommend your company to our friends and family members.
The transport to the airport was punctual, communicated clearly and was friendly. There was zero stress added to our vacation!
We contacted Viator more than 24 hr prior to our scheduled pick up time and both Go Sydnhey Shuttle and Viator refused to refund our payment of $98 for 3 couples.
We didn’t think we would be off the ship early so they adjusted our pick up time about 30 minutes later. Ended up we were off earlier than expected and they came to pick us up within a few minutes. Very accommodating with our unknown time.
Driver was on time and quickly met our party at the cruise terminal. He was very attentive to our needs and was a safe driver. Just what we needed!
The trip was fast, efficient and on time. Our driver was friendly and polite and made the trip comfortable. The vehicle was clean and comfortable and well cared for. An excellent experience. Thanks
Our driver was excellent and very helpful! Gave us a little history and also helpful tips for the airport.
Leaving Sydney on 22 April to Alice Springs GO Sydney office insisted on picking us up at 5:30am for a domestic flight leaving at 1 pm but on 26 April they would only pick us up at 6 am for an international flight leaving at 9 am The contact person was NOT pleasant and Not helpful at all! The drivers were nice but on return they dropped us off at check in A even though we told them we were leaving on Delta (check in J) this meant that my mobility limited husband had to walk a Very long way causing him to wheeze and get SHORT OF BREATH
Arrived early, driver extremely nice and friendly, vehicle clean. Got us to airport in 30 minutes. Will use again.
Driver turned up on time and helped with our luggage, and drove us to the airport, we could not have asked for a better transfer to get to our destination, thankyou.
Our driver was very responsive to our changing schedule and delivered us to the airport timely. Hassle free. Strongly recommend.
The driver was at the port to pick us up within minutes of me calling to advise we were back at port.
Highly recommend booking through Viator for transfers. They have always been on time and quick to respond if changes were needed. If in Australia…especially the port, this is a lifesaver!
Driver arrived on time, helped with luggage, and was friendly! Good experience!!!! Would highly recommend this as transportation method to and from the airport!
I would highly recommend using this company to take u and your family any where. The driver was there waiting for us right if the ship and got us to the airport right on tome
Driver came on time and was able to help us get out of a busy hotel and into his vehicle with all luggage. It is a challenge on that busy street fronting the hotel.
Was picked up on time and the ride was pleasant and quick. Great vehicle that fit all the luggage and us!
Our driver was prompt and courteous! The only suggestion would be for the directions on meeting the driver could be provided a little sooner and more explicit. Would go this route over using the cruise line service anytime!
The driver arrived on time despite the fact we asked to be picked up an hour before the original time. The driver was courteous and made the trip go quickly.
Very nice gentleman picked us up. Good conversationalist and good driver. Actually a little early which was good.
Driver was prompt and courteous. We had an easy transfer to the Sydney airport. He knew the "back way" to save time and avoid traffic.
The driver was excellent, easy to talk to and very informative.was on time and delivered us safely to the airport.
Driver picked us up on time and we arrived at the airport early. Reliable service. Car has plenty of space for the luggages.
This was my first experience with Go Sydney and it was not a good experience. I booked an airport shuttle service (one way to the airport), and paid for it on PayPal. A few minutes later, I get an email from a representative telling me that there was a pricing error (I had filled everything out correctly), and that the price was in fact $65 more! My expectation is when a company makes an error in pricing, they would still honour the pricing. I was given the option of paying for the difference or cancelling and getting a refund. I chose the latter. The refund was initiated pretty quickly, however, for reasons unknown they only gave me a partial refund! This is completely unacceptable - Go Sydney made the pricing error, and then only partially refunded me. I had to initiate a PayPal dispute to get the rest back. This is not the sort of professionalism I expect from a company.
The driver was on time and extremely professional. He got us to the airport with time to spare. This is the second encounter we had with Go Sydney Shuttle and both experiences were great.
The transfer driver was on site on time to pick us up, and provided some good local information. Very professional!
We arrived at the airport on time for our flight. The driver was courteous and did a great job. He helped to get us to the right departure area for our flight.
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