The Woolstore 1888 By Ovolo

⭐️⭐️⭐️⭐️⭐️ An absolutely wonderful experience from start to finish! From the moment we arrived, the staff were incredibly welcoming, friendly and attentive. The level of service was exceptional, with every detail taken care of to make our stay feel special. The food was absolutely delicious, beautifully presented and of outstanding quality. The hotel itself was stunning, with beautiful facilities, a relaxing atmosphere and exceptional attention to detail throughout. What really stood out was the genuine hospitality of the staff, who went above and beyond to make our experience memorable. A fantastic hotel that truly delivers on every level. We thoroughly enjoyed our stay and would highly recommend it. We can’t wait to return!

Stayed at the wool store last month to celebrate my birthday and was super impressed. They went out of their way to create a personalised hand written card & lovely message on the mirror. Room was spacious & had everything you need for a short stay. The design of the rooms & lobby was very unique and cool and a great way to repurpose a historical building. Ala carte breakky every morning was amazing really enjoyed the chilli scramble & Sheppard's breaky. Location was convenient right next to a tram station taking you into central or it's a nice walk in if the weather is nice. Reception staff were super friendly & helpful and the housekeeping team were polite every morning in the corridors. The room windows could do with an exterior clean is the only room of improvement I could suggest & a gym or pool access would be great too. Overall loved it here & wish we stayed longer cheers jarah

In a great location to walk to Darling harbour, close to light rail. Staff very friendly and helpful. Room was good and comfortable. Only downside was we were above the restaurant, the radio the staff use at 6am comes directly into our room, along with the smell of whatever they were cooking.

TL;DR: the Star Trek welcome was genuinely lovely. The night's sleep was not. The basics weren't in order, and that's what hotels are for. This may or may not have been an aberration, but it was a major issue for me that they were unable to fix. First, credit where it's due: for years I've added a note to my hotel bookings asking staff to surprise me with something Star Trek-themed. Almost no one bothers. The Woolstore 1888 hand-made a personalised welcome card — Spock, the Vulcan salute, stardate logged, and a wish for a stay free of Klingon disruptions and unexpected tribble encounters. It's in the photos. That's now the fourth hotel in many years of trying that's actually engaged with this. Whoever made it: thank you. That part was wonderful. The room itself was a cute two-level setup (lounge downstairs, bed up in the loft) with exposed brick, wooden beams, and genuine character. The bathroom is modern, the shower is tall enough, the bed is comfortable. WiFi clocked a perfectly adequate 40/47Mbps. As a piece of design, it's lovely. What it isn't is quiet. The metal roof panels above the bed rattled persistently all night. There's a low humming noise coming from somewhere in the ceiling, the A/C is on the noisier side, and trucks on the road outside add another layer. By midnight I'd given up and gone down to reception, with the rattling being the most bothersome of these. They told me the hotel was at capacity and couldn't move me. When I specifically asked, they gave me earplugs. That was the entire response: no escalation, no offer of any other accommodation, no acknowledgement that the most basic thing a hotel exists to provide — a quiet room and a night's sleep — wasn't being delivered. I raised the issue again after departure. The hotel didn't follow up at all. Make of that what you will. A hotel can have all the character and creative welcome cards in the world, but if it can't deliver a quiet room and doesn't engage when it can't, the basics aren't in order. Two stars, both of them earned by Spock.