Pullman Sydney Hyde Park

Hubby & I stayed 2 nights to celebrate his 60th birthday - king bed room was superb looking over War Memorial in Hyde Park. Dinner for 5 of us in Bar36 Restaurant was lovely with amazing service from Paul who should be commended for his efficient & personable manner - it makes a difference when the waiter is at his level of excellence ! Room service & management should also be thanked for Birthday treat surprise left in our room —3 sweet mini cupcakes beautifully presented ( see photos !) We thoroughly enjoyed our stay & will be back to stay again in the not too distant future. Thank you Pullman Hyde Park for such great memories for my Hubby’s milestone bday.

Great location with lovely views of the park. The staff were friendly. Breakfast was ok. Spacious room although dated. It was unfortunate that cleaning started quite early in the mornings outside our room, once at 0730. Air conditioning vents in bar area were covered in mould and needed a very good clean. Agree with some other comments that this hotel felt more 4 than 5 star. Overall we had a comfortable stay and would return

Our stay was disappointing and fell well below what we’d expect from a 5-star hotel. Check-in took around 40 minutes. The explanation given was that there had been 160 check-outs that day, but that shouldn’t affect arriving guests. Managing busy periods is part of running a hotel, and guests shouldn’t bear the consequences of operational delays. We were also offered a welcome drink only after following up with the receptionist several times, which made the gesture feel insincere rather than welcoming. The room itself was average and did not feel like a 5-star standard. It could definitely have been cleaner. Our booking was for 3 adults and 1 toddler, yet the room was prepared with only 2 bath towels. I requested additional towels through the hotel’s housekeeping service link, but it took almost 3 hours for them to arrive. The management really needs to review their turnaround times and overall service standards. Delays like these are simply not acceptable for a hotel that markets itself as 5-star. Unfortunately, we didn’t feel we received the level of service or value that we paid for.

After more than 15 years of visiting the Pullman Hyde Park and supporting the hotel as loyal Accor Plus members, we've watched the experience steadily decline. The latest decision to charge an extra $5 for a barista coffee with a $40 breakfast is simply insulting. Barista coffee was previously included, and removing it while continuing to charge premium breakfast prices feels like nothing more than a blatant money grab. The only alternative is a self-service coffee machine that produces coffee which is overly strong, bitter and barely hot. It is nowhere near the standard expected from a premium hotel and certainly not an acceptable replacement for freshly made barista coffee. What's even more disappointing is that Accor Plus itself has gradually reduced the value of its member benefits and discounts over the years. Between diminishing membership value and hotels now charging extra for what were once standard inclusions, it's becoming increasingly difficult to justify remaining loyal. Loyalty should be rewarded, not taken for granted. Instead, long-term customers are being asked to pay more while receiving less. It's a short-sighted approach that damages the guest experience and leaves loyal members feeling undervalued. After 15 years of returning to this hotel, this may well be our last visit. If this is the direction Pullman and Accor are choosing to take, they'll continue to lose the loyal customers who helped build their reputation.