Great location staff very friendly and good service especially Duke and Ayshun in the restaurant and bar. The only critique would be the lady at reception asking us to put a 1 cent on our credit card for incidentals !! No you have to ! Luckily another man came and said we could use cash for that . You should always offer that option .
Stayed here and had a really easy and comfortable experience. Definitely a place that's well worth staying at. The staff were lovely, and the location made getting to the airport the next morning completely stress-free.
Recently stayed here for work and was impressed with the room comfort and cleanliness. The staff were very helpful, nicely presented and polite. Meals and catering were also fantastic. We also ran a corporate workshop event and the event manager Leigh had everything in hand the day flowed smoothly and also made adjustments where required last minute so very agile. Our group overall were impressed with the hotel. Will definitely be happy to stay here again!
The Pullman is one of those hotels that you can tell was probably really impressive when it first opened, but it's not quite keeping up with itself anymore. Still comfortable and functional, but it's definitely seen better days. The rooms are the highlight — genuinely solid. Good size, well appointed, comfortable bed. No issues there at all and the staff throughout the hotel were lovely. Helpful, friendly, easy to deal with. Where it falls down a bit is the bar and restaurant. The atmosphere feels a little tired and dated, like it hasn't had much love in a while. Service was on the slower side and not particularly attentive — not rude, just a bit flat. Ended up heading elsewhere for dinner which, being an airport hotel, means an Uber — so worth keeping in mind. You get the sense the Pullman is coasting a little on its name. A proper refresh of the food and beverage offering would go a long way. As it stands it's a decent enough option if you need to be near the airport and want a reliable room, just don't go in expecting a lot from the dining side of things.
Not a 5 star Hotel by international standards. Stayed 8 days for business. Air conditioning in some rooms just doesn’t work and the staff know this, but pretend it’s just a one off occurrence. All I wanted was a quiet, clean, cool room and I got the complete opposite. Rooms hot and stuffy and wouldn’t cool down below 24 degrees on days when it was hot and sunny outside. I had to change rooms three times 1203,1110 and finally 1113 just to get one where the air conditioning actually blew out cold air. 1203 was under the air conditioning units on the roof and the vibrations from these filtered into the room giving a mechanical whirring noise. I ended up needing to have a portable fan just to get air circulating. The lobby area however was always nice and cool so maybe all the hotels cold air just went into there? Rooms themselves nice and clean but design is rubbish. Sliding door for privacy either using the toilet or shower but not both . Wardrobe is in a glass cabinet and there is only one drawer in the whole room. Rooms facing the road are noisy from the traffic below. I gave up asking to move rooms as it seemed beyond them to give me one that was both quiet and had air conditioning that worked. Breakfast good but not worth walk in price, get it included in room. Presentation of breakfast poor with lots of items stacked in an old vertical sandwich shop open fridge unit rather than on display. There isn’t an executive lounge for separate breakfast or evening drinks and canapés , it’s all in the single lobby restaurant. That being said the food quality was very good and the onsite chefs were great it was the restaurant design and set up that let it all down. On each floor as you come out of the elevator they have a Covid era dettol hand cleanser stand but none of them actually have any sanitiser in them. Location is good for airport or getting into town using train which is 10mins walk away. Loads of great Asian restaurants near station. Staff are fantastic , very kind, pleasant and welcoming and beds are comfy with nice crisp sheets . Housekeeping were fantastic keeping room nice and clean. Showers really good and powerful and coffee machine in room also good with 4 nespresso pods (milk is in fridge) In summary if it’s not a hot summers day, you get a room where the a/c works and your only staying a few nights then this hotel would be a great option otherwise I would avoid.
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