Peppers The Hills Lodge

We loved our experience and staff was really helpful trying their best, breakfast selection was fantastic and room service was delicious. However there's a few things we weren't really happy about: - TV room didn't work: Staff moved us to another room which we were thankful; but the room was a downgrade. We went from a premium queen room to a standard one. It was smaller, didn't have a dining table and bed was smaller as well. - The pool was unavailable: At the time of booking there was no mention of this. Closer to the date, we saw the information on the website. It wasn't announced to us over email or anything. We booked this hotel in spring mainly because of the pool. It was a shame we weren't able to use it. If this is the case, they should announce it beforehand (given that it happens annually for maintenance apparently). Or, if it's a last minute thing, they should offer some kind of refund (at least a percentage). Other than that, it was a good stay. We paid 80% of our stay with Qantas points. If we had paid in full, not sure I would be really happy about it. Thanks,

I had a wonderful stay at Peppers The Hills Lodge. The hotel is beautiful, elegant and very well maintained. Everything was exceptionally clean, and the bed was so comfortable that I slept peacefully all night. The restaurant was also excellent, with a lovely atmosphere and delicious food. I really enjoyed the classic design and beautiful décor throughout the hotel. I hope they continue to maintain this high standard. I would definitely stay here again and highly recommend it!

We had a wonderful stay at Peppers The Hills Resort. From the moment we arrived, every staff member made us feel welcome. The team at reception were friendly and efficient, the restaurant staff were attentive and genuine, and everyone we came across had a smile on their face. A special mention has to go to the housekeeping team. They did an outstanding job throughout our stay, keeping the room spotless and making sure everything was well presented each day. It's often the little things that make a stay memorable, and their attention to detail certainly didn't go unnoticed. Our room was also a highlight. We overlooked the pool, and despite it being winter, the view was beautiful. The trees with their vibrant red leaves just beginning to fall, combined with the lush greenery climbing the opposite side of the building, created such a peaceful and relaxing outlook. Overall, it was a fantastic stay with great service, comfortable accommodation, and a welcoming atmosphere. We'd happily stay here again and wouldn't hesitate to recommend Peppers The Hills Resort to anyone visiting the area.

My family (with a young baby) stayed for 2 weeks at the hills lodge, and was extremely satisfied with the service provided by the team. The reception team (Darlene and Jess, for example) were so warm and pleasant to talk to, resolving minor issues in a timely and professional manner. The breakfast team (apologies, only recall Donna by name) were absolutely wonderful as well. Incredibly helpful and friendly with our requests, and definitely going above and beyond when needed. The housekeeping team (who we rarely met) were also great, and every evening we came back to a clean room, which was quite a nice feeling when looking after an infant all day! To reiterate, we had a fantastic experience with the whole Lodge team, including but not limited to the few names we could recall. We will absolutely consider staying here again next time!