Had a great experience staying at One Global Resorts Zetland. The place was lovely, but what really made the stay special was Angus at reception. He was incredibly friendly, welcoming and helpful from the moment we arrived. You can tell he genuinely cares about making guests feel comfortable and looked after, which makes such a big difference. Angus went above and beyond to make sure everything was smooth and easy, and his positive attitude really stood out. It’s not every day you come across someone who makes you feel so welcome just by doing their job with genuine care. Huge credit to Angus for the great experience. Definitely deserves recognition for his outstanding service. Would happily stay here again and highly recommend One Global Resorts Zetland!
One Global Resorts Green Square
Address: 8 Tweed PlaceAvailability
Description
Facilities
Reviews
Mediocre. Rooms miss basic amenities like brush, comb etc. Bathrooms are dark and dingy. Beds not the most comfortable. The reception staff is rude and unbothered - we took a 15h flight with a 6 month pregnant lady and a toddler but they couldn’t even give the room 1/2 hour early despite a request made weeks in advance. Another hotel in contrast emailed us they will give us a room at 11 AM.
This has been an extremely disappointing stay. We experienced blatant anti‑Asian discrimination from the front‑desk team. The staff repeatedly rolled their eyes and showed contempt toward Asian guests. When we inquired about the price for extending our stay for one more night, the employee looked up the rate in clear annoyance, rolled their eyes at us, and treated us as though we could not afford the room. We escalated this issue to the manager, who shockingly endorsed the staff’s discriminatory conduct. It is unacceptable for hotel management to tolerate such racist behaviour towards guests.
DO NOT BOOK THIS HOTEL! Poor Hygiene, Cockroaches, and Disrespectful Staff! Our first room was unvacuumed with pubic hair on the floor. We requested to change to another room but it had food scraps on the furniture and a heavily greased hairdryer. Cockroaches and insects: We found 2 live cockroaches in the room after the front desk staff claimed they cleaned the room! There were bugs crawling on the walls inside the guest elevator. And when we showered, small flies kept coming out from the drain Unprofessional staff: When we complained about the insects, a staff told us, “That’s Australia.” No empathy or compassion shown. The front desk manager was defensive, kept repeating they “had cleaned and inspected the room”, but cockroaches were still keep coming out… They offered zero solutions, and told us our only option was to "accept the situation." We had to cancel our vacation plans just to fight with staff to escape. And if you think you could get any compensation for the terrible experience, YOU DON’T! The front desk staff would just ask you to leave the hotel without any refund! I’d say there are so many hotels in the city with similar price points but offer way better experience.
Absolutely unacceptable experience at One Global Resorts Green Square. This property presents itself as a “5-star resort,” however our experience was nowhere near that standard. We were placed in TWO separate rooms during our stay and both had visible mould, damp/musty odours, and poor bathroom hygiene conditions. After raising concerns about the first room, we were relocated, only to discover the same issues again in the second room. For a stay costing over $700, this was extremely disappointing. The mould and moisture smell were obvious and appeared to be an ongoing maintenance issue rather than an isolated oversight. This was not consistent with the level of cleanliness or presentation that guests would reasonably expect from a property advertising itself at this standard. What made the situation worse was the handling of the complaint. Instead of genuine accountability or meaningful resolution, our concerns were met with dismissive and unapologetic behaviour. Photo evidence was provided and Booking.com became involved, yet responsibility continued to be avoided while only a small Travel Credit was offered. I rarely leave negative reviews, however I believe future guests should be aware of our experience before booking. Based on what we encountered, I would not consider this property deserving of the standard it promotes itself as.
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