Oaks Sydney Hyde Park Suites

Stayed here for 4 nights as a solo traveller. The hotel needs some serious updating, including the hallways and rooms. I understand it may be used as a hotel and also have permanent residents on some floors. During my stay I had random inspectors conduct a smoke alarm test in the room - I wasn't given any warning of this by any staff. The furniture is outdated and needs replacing. Windows were hard to open and close because they were so old. I found it weird that there were no hand towels, instead there were two face washers. On a positive, the location is great. I also found the staff friendly and helpful when I needed something. The kitchen served its purpose.

From the moment you enter the hotel and walk towards the lifts, it’s obvious the property is in need of updating, particularly the paintwork and carpets. The staff, however, were helpful throughout my stay. Very disappointing for almost $800 for two nights. The room had a strong ammonia smell every time I entered and it is in serious need of updating. The bath was old and cracked, the air conditioning didn’t work, and despite booking a top floor studio, there was no espresso machine as advertised, I had to ask for one from another room. The TV was very basic with no streaming options, Quite a few channels didn’t work because the connection was terrible. For this price, I expected working air conditioning, a modern TV and the advertised amenities without having to ask for them. I also phoned reception to ask where the hand towels were and was told that the two small face washers provided are also used as hand towels. They are by far the smallest hand towels I’ve ever been provided in a hotel and, again, not what I would expect at this price point. The only real positive was the lovely view over the park. Unfortunately, the overall standard of the room did not reflect the price paid.

I recently stay in the oaks Hyde park for six nights. Besides the location is good, the e service was far below expectations . 1. The worst hotel staff attitude I met. When I ask for rubbish bag, she is rude and unhelpful, which make me feel uncomfortable and disrespectful. 2. I stay in 1205 , the restroom is dirty, and toilet is leaking water?! How come? 3. The most important point is I requested late check out with reception, and that lady said 11.00am. When I bathing around 10,I heard someone try to open the door, and he is men!!!!!! I shout so he stop try to come in. But around 10 minutes later, a woman come inside. She saw me, but she still try to come inside!!!!!! It prove that the door lock is broken. I need to ask her to go out! When I go down to check out, reception said no one mark down my request for late check out. Seriously mistake for staff management. I am bathing and a men come in, I can’t accept this. I felt very uncomfortable and worry about the safety.

Dated, and in serious need of an overhaul. Funky smell every time I returned to the room (think heavy ammonia), necessitating that I keep the balcony doors open the whole time. Unable to cast to TV. Rooms have a stove top, microwave, and fridge. Well priced though and a great location, so if you only need somewhere to sleep and shower - this won’t disappoint.