Wonderful 4 night stay with exceptional service from Alexia! Nothing was too much and Alexia was responsive, friendly and professional. Cannot rate the service highly enough. Amenities are great and rooms are well appointed but bathrooms could do with an update. The location is central for walking to local landmarks such as breweries and Westfield and buses just a few minutes away.
Mercure Sydney Manly Warringah
Address: 4-10 Victor RoadAvailability
Description
Facilities
Reviews
All the staff (especially Alexis, Bianca & Sabrina) at the front desk were so helpful. The beds were heavenly ! The new breakfast area is a lovely, neat area with stylish decor & a fabulous, delicious selection ! Thank you for making our stay comfortable, convenient & memorable!
This motel needs a serious makeover! Its rooms are very shabby, its cleaning routine is none existent! Prices get doubled during “game weekends “ with no effort to make it worth the 50% extra that you pay. Not everyone is staying because of the game! Our bathroom had more mould in it than tiles. Behind the doors and under the vanity has not been done for ages either. Just because you have a monopoly of a situation, doesn’t mean that you don’t have a responsibility to give people a decent, clean room! When you talk to supervisor, all they say is sorry and offer a complimentary coffee, like that makes up for spending 100s of dollars for second rate accommodation. I’ve been to third world countries that have a much better attitude towards their customers and the presentation of their rooms for far less cost. Do better guys!!
Our stay at Mercure Sydney Manly Warringah was excellent, thanks to Bianca and her team. Bianca was consistently professional and accommodating, and we felt well looked after during our time there. We thoroughly enjoyed our stay and look forward to returning. Thank you Bianca.
Breakfast was excellent and the bed was very comfortable, however, it appears this motel is running with serious financial problems .. (1) BRING YOUR OWN TOILET BRUSH. Yes, they refuse to supply toilet brushes in the rooms (their words, not mine) (2) BRING YOUR OWN TOILET PAPER. Cleaners simply fold your old toilet roll, to make it look new, without supplying extra/replacement rolls. Guests must ask reception for replacements (3) BRING YOUR OWN FRIDGE SHELVING. They have removed all the shelving from the bar fridges (their words, not mine), in an effort to make guests buy cold drinks from the motel (4) I have travelled worldwide using Mercure, but this is the only one where COST CUTTING is more important than Customer Comfort. Management is clearly inexperienced in customer-focused service
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