Mantra Parramatta

The room was dirty, the shower water kept going hot, then cold, then hot again, and the air conditioning in the room wasn’t working. At checkout, I was also asked to pay $5, although I wasn’t really sure what it was for. Even the woman at reception didn’t seem to know what the charge was for. I’ve checked my account today and found that I was actually charged the $5 twice. Yes, I know it’s only $5, but it’s the principle. If you’re going to charge guests for something, they should at least be able to explain what the charge is for, and certainly shouldn’t be charged twice. I’ll be contacting Accor to request a refund and to raise the issues with the room. Overall, a very disappointing experience and certainly not the standard I expected.

Mantra Parramatta is in an excellent location, just a couple of minutes’ walk from Parramatta Train Station and Westfield Parramatta, making it very convenient for getting around, shopping and dining. The room was clean, comfortable and surprisingly quiet considering the central location. The service was also very good, and the staff were friendly and helpful throughout the stay. Overall, a very convenient and pleasant place to stay in Parramatta. I would definitely stay here again on my next visit. Highly recommended!

Extremely outdated hotel, the aircon fan in my room was making a very loud rattling noise, I would have not been able to sleep with it running. I asked to be moved to another room, that room had same issue. 3rd room was better. In this room Toilet seat hadn’t been cleaned and again was very outdated, especially the bathroom. Staff were nice however this hotel is in some major need of some TLC. I wonder how many times management will simply acknowledge the bad reviews and just say sorry.l before something is actually addressed.

My bed sheets had yellow stains. The curtains are vinyl curtains from the 90's, no longer pulled across. The fridge didn't close/ not cool due to the ice box being full of frost keeping the fridge door open. Lights are dated and uniform. Floor had foot prints that weren't mine. I doubt this room was cleaned before I got it. Terrible. The noise from the cars and train was bad. The room had dust everywhere.