Kimpton Margot Sydney By Ihg

A wonderful stay here from start to finish. The staff are so lovely and really can’t do enough for you. I arrived way before check in time but they confirmed the room was ready so I was able to enjoy a quick nap after a long flight. The daily happy hour is such a lovely touch, and the sparkling wine was delicious, paired with beautiful piano music one night, and a vibey DJ the next. I also really appreciate having cold sparkling water available to fill up in the lobby 24/7. Rooms are clean and the bathroom products are very nice. If you need anything extra from reception they bring it up in no time. Truly felt so looked after here and would 100% recommend!

Update: since writing this review, the response has been surprising. I got a phone call from the manager apologising sincerely for the experience and offering a free breakfast which i respectfully declined. The following morning I was spoken to by the manager who again apologised and said that I should not have had this experience. They offered to not charge our room service meals which I said was unnecessary. What I will say to people reading this is that dont let one staff member and their attitude ruin your stay. I stay at this hotel every month to see my daughter and I cannot fault the front desk staff. My daughter and I are on first name basis with one of the room service male employees and generally speaking our experiences have always been fantastic. Its just this one occasion that unfortunately dampened the whole experience but they went above and beyond to fix the problem and I appreciated that. Old review:I became a regular here when my daughter moved to Sydney last year and I fly up to visit her every month. Usually the visits are lovely but on this particular visit I got the distinct impression from certain staff members I was not welcome and they were sick of seeing me which confused me as I've never made a complaint and always tip room service and my daughter loves it here. Unfortunately due to my daughter living here I need somewhere to stay so I have made the decision to find another regular hotel to stay.

I stayed here a number of nights for the first time. I have visited Sydney many times. The first room I had was one of the suites and there was plenty of room with the living room, bedroom, and plenty fo closet storage. I had some large bags and everything worked great. I found breakfast to be good with many choices, however on weekends things can be hectic at peak times. One sorely lacking feature was the room service menu. Over two different stays I used room service for lunch and dinner. The menu is extremely parse. It really makes no sense. I have traveled the world and I can say the menu choices made no sense at all. Any common items you might expect to see are not offered at all. If you are going to offer room service, it just cant be so small an offering. The hotel promotes Lukes Kitchen and there are far more offerings in the dining room. Why cant the room service menu be expanded? The hotel has a really nice decor in the public spaces. I didnt have time to use the bars, but they look really nice and upscale. On my second stay I was checked into an accessible room, which frankly was like a hospital room. I wish the front desk advised me it was like that so I was prepared.

I stayed here on a business trip to Sydney and had an absolutely fantastic experience. The hotel is very centrally located and just a short walk to excellent restaurants, cafes, bars, shopping, and the train station, which made getting everywhere I needed to go incredibly easy. The check-in process was seamless. Since my room wasn’t ready when I arrived, they handled all the paperwork right away, stored my bags, and let me know they would text me the moment it was available. I just grabbed a coffee in the beautiful lobby, freshened up in the ground-floor bathroom, and headed out to explore the neighborhood. I had also ordered a few items online to be sent to the hotel ahead of my stay. The reception team quickly confirmed they had arrived safely and held them for me to retrieve whenever I wanted, which was incredibly convenient. The building itself is stunning, and I absolutely loved the heritage Art Deco design. Walking into the reception area and lobby from the street is an experience in itself, with its high ceilings, ornate pillars, and gorgeous hanging lights. Another fantastic touch is their daily social hour in the lobby from 5:00 PM to 6:00 PM, where guests can unwind and enjoy complimentary red, white, or sparkling wine. My room was spacious, modern, and clean. After being out for meetings the entire day, returning to such a comfortable and quiet space for a good night's rest was exactly what I needed. Overall, it’s a beautiful hotel with spacious rooms and top-tier service. I look forward to staying here again on my next trip to Sydney!