Facilities
Parking
Free WiFi
Air condition
Restaurant
24-hour front desk
Non-smoking rooms
Shared lounge/TV area
Meeting/Banquet Facilities
Designated Smoking Area
Fax/photocopying
Non-smoking throughout
WiFi available in all areas
24-hour security
First aid kit available
Shuttle service (additional charge)
Facilities for Disabled Guests
Dry cleaning
Room Service
Smoke alarms
Fire extinguishers
Bar
Vending Machine (Drinks)
Guest accommodation is disinfected between stays
Security alarm
WiFi
Family Rooms
Breakfast in the room
Internet services
CCTV in common areas
Laundry
Daily Housekeeping
Heating
Sun terrace
Invoice provided
CCTV outside property
Special diet menus (on request)
Luggage storage
Physical distancing rules followed
Reviews
One of the worst hotel experiences I have ever had.
There were no blankets, no shampoo, no soap, and the fridge was completely empty. not even a single bottle of drinking water. On top of that, the heating/air conditioning did not work at all.
My brother and I had an absolutely terrible night because of the cold, and my brother became sick afterwards. Even the room door looked extremely old and poorly maintained.
It is honestly shocking that a hotel can charge guests money while failing to provide even the most basic necessities. The service felt extremely cheap and careless, and the whole place gave the impression that guest comfort simply does not matter.
I will never stay here again, and I would not recommend this hotel to anyone.
I stay here often, the area is average but I have never had any issues.
I would recommend this place as they have updated some rooms and parking is free.
Ive stayed here 30+ times over last 5 years and always clean room.
Very clean. Recent Renovations are great. Nice owners. Would stay again but would be nice to have a toaster and some utensils for microwave food or coffee/tea
Good two-day stay at the WM Hotel Bankstown. The room was clean and comfortable, providing everything needed for a short visit. The parking felt secure and the reception staff were professional and attentive. I would consider staying here again on my next trip to Sydney
This has to be my worst ever experience of staying at a hotel. First of all, it is not a hotel, it is a motel at best. The team and management clearly think too highly of themselves and their establishment.
Secondly, the room I was staying in had a very strong smell of fresh paint, which I and my wife were okay to ignore, but what happened later during the night speaks volumes.
One of our friends who was occupying another room had trouble with the AC in his room. When he complained about it to the maintenance person available during the night, the person wasn't able to fix it and did not suggest a refund or to move to a different room.
Instead, what he suggested was bonkers! He suggested to move the mattress of the room my friend was occupying to my room. Now, since we were there only for the one night, it was super late and we couldn't get another room anywhere else (keeping in mind the person available at that time was not committing to a refund), we agreed to his suggestion and figured we will fight the battle for a refund in the morning when a manager is available.
The PERSON DID NOT EVEN attempt to move the mattress. He left me and my friend to move the mattress on our own to my room.
The next morning, the manager did not even show up and the reception person available in the morning couldn't even care less, had no remorse, did not apologise for the experience we had, instead only agreed for a refund for one room.
I will recommend to anyone reading this review to NOT go to this hell hole of a hotel (read motel).
