Four Points By Sheraton Sydney, Central Park

We had a wonderful 4-night stay here and were very pleased with our experience. The room was spacious, clean, and the bed was very comfortable. We also appreciated that the air conditioning could be adjusted or completely turned off when not needed—a feature that's uncommon in many hotels. The customer service was exceptional. Every staff member we interacted with was friendly and helpful. The hotel is located in a quieter part of central Sydney, which was an escape from the hustle and bustle of the CBD. Despite the peaceful surroundings, it's still within easy walking distance of trains and buses, making it very convenient to get around the city. Overall, we thoroughly enjoyed our stay and would return the next time we visit Sydney.

I am extremely disappointed and outraged by the appalling service at Four Points by Sheraton Sydney, Central Park. My family booked two 2-Double-Bed rooms for 3 nights, and the hotel completely ruined our trip and the main purpose of our travel to Australia. Here are the two major issues we encountered: 1. Fraudulent Bait-and-Switch on Extra Bed: Before booking, I explicitly asked via the hotel chat if an extra bed could be added to a 2-Double-Bed room. They clearly replied YES. Based on this promise, I made the reservation. On July 9, I requested the bed to be set up the next day, and the chat staff agreed, promising it would be done by 11 AM on July 10. However, when we returned on the night of July 10, the front desk bluntly refused, claiming it violated "fire safety regulations," even though the room only had 4 occupants. They then had the audacity to tell me to book an additional room if we wanted more space. Tricking guests into checking in with false promises and then refusing the service is outright deceptive. 2. Lost Laundry Right Before a Wedding: On July 9, I used their laundry service to press a suit (jacket and trousers) and a shirt. On July 10, they returned the jacket and shirt, but my black Hugo Boss suit trousers were MISSING. I am attending a wedding tomorrow morning (July 11), which is my primary reason for coming to Australia. The hotel's response? They said they would "look into it tomorrow" and the earliest they could return it would be tomorrow afternoon—which is completely useless as the wedding will be over by then. The management’s gross incompetence, broken promises, and dismissive attitude have utterly ruined our family vacation and a major life event. Avoid this hotel at all costs if you expect basic honesty and reliability. Worst Marriott property experience ever.

My family and I had a terrific stay! The staff was exceptionally friendly and helpful. They gave me a surprise for my birthday and made me feel special! The breakfast was extraordinary with numerous options for food and drinks. And the location was perfect for sight-seeing around Sydney. We walked daily to the nearby Central Station to get around town or travel a few hours on rail, too. Highly recommended!

We recently stayed at Four Points Sydney and overall had a pleasant experience, particularly as a family travelling with a young child. One thing that stood out immediately was the friendliness of the staff. From the moment we checked in, they made an effort to welcome our son by giving him a children’s activity pack with colouring materials. It was a simple gesture, but one that kept him entertained and made him feel included. Small touches like that go a long way when travelling with kids. The hotel access process was straightforward. We simply had to use the intercom when returning to or leaving the hotel, which was easy enough to manage throughout our stay. The location is excellent. Having a Starbucks nearby, easy access to Spice Alley, plenty of dining options, and a Yo-Chi just behind the hotel made family outings very convenient. For fitness enthusiasts, having an Anytime Fitness right next door at Central Park Mall was a huge bonus. The hotel gym itself was decent and well-maintained, but the nearby gym provided even more options. Breakfast was good initially, but after staying for eight days, it started to feel repetitive. There were slight variations from day to day, but not enough to keep the experience interesting over a longer stay. The biggest disappointment was the room itself. We booked a suite and had certain expectations based on previous suite stays at other hotels. Typically, a suite would include at least two toilets or a separate powder room. The lack of a second wash area, even just for washing hands, became surprisingly inconvenient for a family. The suite felt less functional than we expected for its category. Housekeeping was generally fine, but there was one strange incident where we returned to find some of our clothes that had been on the bed moved and left on the floor. We never found out what happened, and it was a little unsettling. That said, throughout our stay we found the staff to be trustworthy and honest, which reflected our broader experience in Australia. Overall, Four Points Sydney offers friendly service, a fantastic location, and family-friendly touches that we genuinely appreciated. While the suite layout and repetitive breakfast prevented it from being a perfect stay, we still enjoyed our time there and would consider returning, particularly because of the staff and convenient location.