Crowne Plaza Sydney Burwood By Ihg

I had a great experience thanks to Harry and Roselle at reception. They were very welcoming, friendly, and professional from the moment I arrived. They assisted me with everything I needed and made the whole process smooth and comfortable. Their excellent customer service and warm attitude really stood out. Thank you, Harry and Roselle, for being so helpful and accommodating! And We had an amazing dining experience at Onyx Restaurant. The food was absolutely delicious and beautifully presented. We ordered the bone marrow, squid ink pasta, and picanha steak, and everything was cooked perfectly. The service was also excellent, with friendly and attentive staff who made us feel very welcome. Highly recommend Onyx Restaurant for anyone looking for great food and a memorable dining experience!

We recently held a function at the rooftop bar at Crowne Plaza Burwood and spent a significant amount of money for the event. Unfortunately, our experience was disappointing due to the way we were treated by the manager. We felt uncomfortable and unfairly judged throughout the evening, which came across as discriminatory and racist. For a venue that promotes hospitality and inclusiveness, this was extremely upsetting for our guests and family. The rooftop space itself was lovely, but customer service and respectful treatment matter just as much as the venue. We hope management takes this feedback seriously and works on treating all customers equally and respectfully.

Staff were lovely, views from city view room were epic. There were however quite a number of issues with our stay. Tried to go for a swim, no towels available. Asked lovely bar staff for a towel, stood around waiting for half an hour, barman himself ended going down to get it for us himself. Got into the spa, spa does not work, is heated but all jets are broken. In pool, second rung on ladder to get out is broken, and caused me to slip. TV in room was completely unwatchable, glitched non stop. Bed was comfortable, shower pressure was low, bedside lamp not near beds and was faulty. Air con turns off at night, so it was a hot night, which made me struggle to sleep. Decor of hotel was very nice. Curtains in room were great. Paid for buffet breakfast, and my son & I were really looking forward to it, got to breakfast and was told there was no buffet and you had to order, ordered danishes, they werent even warmed, I ordered toast with eggs, Smoked Salmon & hollandaise sauce, only to be served eggs with bacon & a small peice of smoked salmon. No sauce, no toast & I do not eat red meat but had lots of bacon on my plate. Was certainly not worth the money, being an IHG member I have been to many buffet breakfasts at Crowne Plazas & Intercontinentals, but this was the worst. Poor staff member was on her own, struggling to keep up with orders, they should have served the buffet! Being Easter, they did hand out a Easter gift of lindt chocolates to my son, which was a nice touch. Overall, the staff were friendly & helpful, but our stay was quite disappointing.

I have stayed at Crowne Plaza Burwood before but was disappointed this time. Everything now requires using your device from parking to getting the room service menu and ordering...even getting something for the mini bar! The QR code to be scanned is on the front of the fridge but you have to bend down to access it. I was told I could use the tablet or paper copy of the menu but there were none provided. The room was fine, if somewhat bare. Great shower and toiletries and a deep bath and big bath sheets. Bed was very comfortable. But, the toiletry dispensers are fixed near the shower and there's no soap provided so not sure how you use the body wash on the bath! I actually had my own bath bubbles...luckily The ironing board is on a shelf above the sink. No way I could have reached it. And, the TV screen kept breaking up and losing sound. I turned it off. Shout out to Annie for her friendly greeting and service.