Bondi 38 Serviced Apartments

Firstly, I was excited to go here and I called the apartment's number listed on Google on Tuesday 15/Sept/2026 1:17pm just wanting to confirm my reservation or if anything is needed before I can check-in. After confirming, I was told to pay some amount so I can get the message of confirmation. I gave my card details which did not work as it may have been a miscommunication with the numbers, I said I will try another card in which again the lady on the phone said it's not working and spoke in a very rude manner saying "I don't have whole day here" and again when I said to try again she cut me off said "can you say the numbers already, you are wasting my time" then I got quite upset because of the tone of language she was speaking but I said to try again after being so frustrated so she tried again and it worked surprisingly with the same details but I felt a lot of distress. The way I was looking forward for this trip just made it bad. I work in retail myself and do my best for the service I provide and this is completely unacceptable. I don't understand why she don't have time to her job duties. I have put the exact time of the call so if management checks they can check. I can say the rooms were tidy, the place looked nice and views were amazing but hidden by some trees but of course it is amazing. The service is the only thing that brought down my whole experience.

Unfortunately, this stay was disappointing for several reasons. The apartment was much darker and less attractive than the photos suggest. Our window faced a wall, resulting in very little natural light. Before booking, we specifically informed the property that we would be travelling with six heavy pieces of luggage and would need either a ground-floor apartment or a lift. We were assured there was a lift, but what was not explained was that the lift does not serve each level directly. We still had to carry our luggage up and down several flights of stairs, and there were additional steps inside the apartment itself. The apartment was only superficially clean. The dishes, glasses, cups and cutlery had to be washed before use, which was disappointing upon arrival. The booking process was also stressful. Shortly after making the reservation through a well known platform allowing a 3 weeks prebooking with no immediate requested payment, I received emails, text messages and phone calls from the property demanding immediate payment and warning that the reservation would otherwise be cancelled. As the booking was already non-refundable, this initially felt suspicious and caused unnecessary concern. The situation became even more frustrating when I was told over the phone that only a deposit needed to be processed, but the full amount was charged instead. On a positive note, the bedding was comfortable, and the location is convenient for the beach. However, it is quite far from Woolworths. Overall, the apartment did not match the expectations created by the listing, and the payment process left a poor impression before the stay had even begun.

I spend a lovely 4 day weekend at Bondi 38 Apartments. Great location, lovely rooms, excellent view, clean and air conditioned. I loved that I didn't need a room key, having a code to enter was so much easier. I was travelling with my Seeing Eye Dog and there were no issues and plenty of grass nearby, which is always a relief. Google won't let me add the photos of the view, sorry!

Great balcony and lovely clean apartment. Very accessible access for those that have mobility challenges… the code entry makes it so much easier than having to carry keys. Well appointed kitchen making it very easy to enjoy you stay…. The views are to die for