Hotel Onoma Daejeon, Autograph Collection

i never experienced a worst hotel service in my life. would never come back. should be ashamed how this is a 5 star hotel

I was very disappointed with my stay at this hotel. The staff were not friendly or welcoming, and their attitude made me feel uncomfortable rather than valued as a guest. What shocked me the most was that I was charged ₩1,000 for a small paper bag when I requested one. While there was no prior notice, and charging a guest for such a basic item felt unreasonable and left a very poor impression. Overall, the lack of hospitality and the unexpected charge for a simple paper bag made my experience disappointing. I would not recommend this hotel based on the service I received.

I really enjoyed my stay at this property, it was clean, in a great location with great views. It was also very affordable so I was able to get 3 rooms for our family of 4. I also got an upgrade on my room type for being a platinum member. The only reason for the 4 rating instead of 5 is the miscommunication that kept occurring during my 4 day stay at the hotel. Because of my stay at the Fairmont, and JW hotel on my 18 day vacation I was expecting the staff members to be bilingual but everything kept getting lost in translation. Front desk was good but I had a hard time communicating with staff members at the gym, restaurant and housekeeping. After a few attempts I gave up and had to move on. Especially after they just kept nodding and smiling as if they understood what I was saying only to find out that they had no clue( especially at the gym). I learned to take care of my own needs at this property which is somewhat off putting.

Nice modern hotel in Daejeon by the river. A part of Marriott chain. Nice cosy cafe on ground floor and has a nice bar at 7th floor. Rooms are nice and breakfast is quite decent. Attached to the mall so convenient to shop and eat outside too.