For pur purposes the hotel was great, it has water in the room enough surfaces and storage spaces the slippers and bathrobe is ready the spa area and pool are nice and the location is very convenient to catch a U or S bahn to the Canstatter Wasen for instance or to go downtown
Great hotel. Clean rooms. First room had no air conditioning so changed to other room which was resolved. Used swim facilities to swim. Bar available. Games facilities. Parking very expensive.
Perfect location, very good to take a metro. In 10 minutes by foot have a small mall and restaurant. The service was very good, I had any problems with them. Room very clean. The breakfast is OK, don't have a lot of options but its enough...
The food was not up to standard expected. Cutlery was aged and looked dirty from over usage. Windows were very dirty, with dust film on cables under desk. The beds were very comfortable for a good night's sleep. The Staff were very friendly and helpful.
I have been Accor member for years and never seen this level of unprofessional service. it starts with the fact the hotel has 3 elevators and only 1is working for the whole hotel, the staircase is closed due to maintance. This leaves the outside fire emergency exit but then you are unable to get back inside. The Spa and pool are very nice and clean. Only issue was a dude pretending to be Epstein and demanding my son of 15 had to take off his swimming gear while enjoying the hottub. Started a heavy discussion with me while I was enjoying the sauna not wearing any gear. Then the checkout, on exit all was fine until we wanted to drive out of the garage they forgot to activate the ticket. we called, called and everntually backed up and parked to go back inside. They demanded 700 euro as this was the outstanding amount. The rooms were prepaid and the remainder of payment was 50 euro and for this they took a deposit of 300..... Plus I am an Accor member so they have full access to my credit card. Finally 2 of my companions (different rooms) used the breakfast (downstairs) and were charged 64 euro each for 2 morning visits (1 croisant, cup of coffee and a banana...) And when I asked why the fee was so rediculous high they wrote me you enjoyed room service..... So no, big no, never again. I can recommend everybody to book a different hotel!! NOT worth Accor level!!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email