Premier Inn Heilbronn

Excellent location at the city center for drinks and food, absolutely spotless room and easy to access from Heilbronn Hbf. The price was absolutely reasonable for the great experience, comfy beds, desk and tea in the rooms!

Unfortunately, I absolutely cannot recommend this hotel. I stayed here for a work engagement, and while the room itself was fine, I did not get the sleep needed to function properly during a work trip. The hotel elevator was extremely loud throughout the night, with a noise that sounded like metal parts grinding against each other. When I asked to move rooms — even though my room was not directly next to the elevator — I was told the hotel was fully booked. The response from reception was simply a shrug and that they would “let the technician know.” This was not a matter of personal noise sensitivity. The sound was disruptive, abnormal, and serious enough that it should have been addressed immediately — both because of the unacceptable noise level and because it raised safety concerns. Overall, this made for a very poor stay, especially for a business trip. I would not stay here again and cannot recommend it to others.

Very disappointing experience. I tried contacting the hotel multiple times by phone and email and received absolutely no response. For a business in hospitality, basic communication should not be this difficult. What makes it worse is that the overall attitude was far from accommodating. There was no effort to help, find solutions, or show any real interest in assisting a guest. It honestly feels like customer service and guest retention are completely foreign concepts here. Hopefully this review helps wake management up — because ignoring guests and avoiding solutions is not hospitality

We returned to this hotel based on the experiences made about 8 years ago. Unfortunately the hotel is not the same anymore. Worst of all is the rather arrogant service at the reception who seems to have very limited skills about a job at the signature position of the hotel. Additional training is highly recommended. When we opened the window in our room we detected a big number of insect nest in the frame. The reception informed us that this a well-known problem and that the nests are empty. Question is, if it is well-known why does the room service not control this during their routines ? Second day we returned to our room in the afternoon and found our room not made up. We were informed that the making up the room will be done upon request only (!). Unfortunately we were not informed about this at Check in nor could we find any hint rgd. this in our room. At 4pm on the day of our complaint it was already "too late" to get this service. Summary: definitely no return to this hotel.