Mercure Hotel Stuttgart Airport Messe

We stay in the hotel for a week due to a training taking place in the hotel. The hotel is dog friendly 🐶 🐕. The staff it's really amazing. During the whole stay the staff was always willing to help the guest in a friendly and polite manner. The hotel rooms and the hotel in general had better times. The decor it's very standard budget hotel, yet a lot of thing seems to be broke. Toiltes, walls that need a cover of paint, oddly painted walls, crushed trash bins and others. The TV doesn't support apps, and most of the TV channels didn't work. :( The buffet breakfast was plenty with a lot of options so you always had something. I also had the chance to had lunch at the hotel, ithe options were limited but you were able to find something to eat. In getnal great staff, a hotel that need some love and some investment in the common areas and some updates. However, the super friendly staff and how great they were with our dog give us the impression that the hotel manager it's doing an amazing job working with limited resources.

Huge shout-out to the check-in team — and especially Mr. Batman (seriously, best name ever 🤣). Super friendly, quick, and just made the whole arrival feel awesome. Five-star from the start!

The hotel was exactly as we expected. Well run and friendly staff. They were all very welcoming of our dog. We had a nice light meal in the restaurant in the evening. Served til 10pm.

This hotel is a value stay and the recent renovations are lovely. However, there are a few issues. The air conditioning in my room isn't effective and the shower temperature is inconsistent. One elevator is broken, and the down button on the working elevator doesn't function properly. Additionally, some of the fitness center equipment is broken and in disrepair. My keycard also stopped working halfway through my stay and required multiple trips to the front desk to resolve. On a positive note, the staff have been great and the restaurant has decent food.