Hotel Schonbuch

Unfair Cancellation Policy – Double Standards! I booked a non-refundable rate at this hotel for April 4-5, but my trip was canceled due to a visa denial. What shocked me: - My friend, who booked the *exact same non-refundable rate* for the same dates, received a full refund after calling the hotel on April 2. - When I requested the same exception, I was refused, with the hotel falsely claiming he had a "flexible rate." - Both the hotel and Booking.com kept shifting responsibility, never providing honest answers. Result: - No refund, despite identical circumstances. - They manipulate policies based on mood, not rules. Conclusion: I will “never” book this hotel again due to their dishonest practices. If you value fair treatment, avoid this place. Hi! My tone throughout all communication was respectful and professional. I never resorted to personal remarks or inappropriate language. Therefore, referencing my “tone” is irrelevant to the core issue. The facts are simple and verifiable: – My friend and I made identical bookings via the same platform (Booking.com), using the same non-refundable rate, for the same dates. – My friend contacted the hotel on April 2 and received a full refund. – I contacted the hotel on April 3, under the exact same conditions, and was refused. – I was also told that my friend had booked a “flexible rate,” which is factually incorrect. This is not a discussion about policies, but about inconsistent decisions under identical circumstances. That is the core problem. When exceptions are granted selectively, without transparent criteria, it creates justified concerns about fairness. You explicitly state that goodwill decisions are made on a case-by-case basis. That is precisely why this experience feels unfair. A guest cannot reasonably predict or understand why one person receives leniency while another does not, despite identical bookings and situations. For context, even airlines in some cases consider documented visa refusals as grounds for refunds or exceptions, despite strict fare rules. This demonstrates that the issue here is not industry standards, but how customer situations are handled. My rating does not reflect the room or on-site service, which I never used, but rather the lack of transparency and consistency in guest relations. Unfortunately, my experience demonstrated neither.

Bartender Review: Exceptional Service and Unforgettable Drinks I recently had the pleasure of visiting the Lobby Bar and I must say, the experience was nothing short of extraordinary, thanks to our bartender, Kat. From the moment we walked in, Kat made us feel welcome with a warm smile and a friendly greeting. Service: The service provided by Kat was impeccable. They were attentive without being intrusive, ensuring our glasses were never empty and that we had everything we needed. Their knowledge of the menu was impressive, and they were more than happy to offer recommendations based on our preferences. What stood out the most was their genuine enthusiasm and passion for their craft, which made the experience even more enjoyable. Drinks: The drinks crafted by Kat were nothing short of spectacular. Each cocktail was a work of art, both visually stunning and perfectly balanced in flavor. Whether it was a classic Old Fashioned or a creative, signature concoction, every drink was made with precision and care. The use of fresh ingredients and the attention to detail in the presentation truly set these drinks apart from anything I've had before. Atmosphere: The ambiance of Lobby Bar was enhanced by the excellent service and outstanding drinks. The bar had a cozy yet vibrant atmosphere, making it the perfect place to unwind and enjoy a night out. Kat played a significant role in creating this inviting environment, engaging with patrons and fostering a sense of community. Overall: I cannot recommend Kat and Lobby Bar highly enough. If you're looking for a place with top-notch service, incredible drinks, and a welcoming atmosphere, this is the spot for you Kat has set the bar high for what a great bartender should be, and I look forward to returning for another unforgettable experience.

Various rooms for different taste (some have no air conditioner which may be a problem in hot summer days). Kind and helpful personnel. Tasty breakfast with fresh orange juice possible. Calm location. Nice view. Close to town centre

We booked the Cook Room at Hotel Schönbuch all day on a Saturday for 2 culinary and nutrition education sessions. Kat was our organizer, and we can't say enough what a fantastic and fun person she is to work with. She made sure we had everything we needed all day, helped us with the clean up and turn-around for the second session, and completed all clean up at the end of the day. The hotel provided top quality ingredients and equipment, and a lovely setting for the event. The atmosphere was good and the participants enjoyed the location, with views of the countryside and rolling hills. We appreciate Hotel Schönbuch's hard work to make our events a success. We look forward to working with them again in the future.