We enjoyed our stay overall. The location is excellent, the historic character of the building is lovely, the room was comfortable, and touches such as the toiletries, bedding and portable air-conditioning unit were appreciated. However, at £289 for one night including breakfast and parking, I felt the attention to detail should have been better. There were several issues that, while individually quite minor, collectively took the shine off the experience: a badly stained bed throw, a loose bathroom shelf, a bedside light switch that didn’t work, and only one complimentary can of water in a room booked for two guests. I mentioned the maintenance issues at checkout as constructive feedback rather than as a complaint, as I wasn’t seeking compensation. Unfortunately, there was no explanation, apology or thanks for raising them. Overall, it’s a charming hotel in a fantastic location, but at this price I expected everything to be right. With better attention to housekeeping and maintenance it would have matched the premium price more convincingly.
Hotel Indigo Stratford Upon Avon By Ihg
Address: 4 Chapel StreetAvailability
Description
Facilities
Reviews
This is my second time at this hotel and it did not disappoint, we booked 4 rooms for a surprise for my mums 70th and all of us thoroughly enjoyed our stay. The hotel is fantastic, the staff are amazing and its well priced for what you get, there was a BBQ on in the gardens when we were there unfortunately we didn't get a chance to sample it but it smelt and looked amazing. The hotel is well laid out the garden is a great little sun trap and very chilled, the pub at the front is great all the staff super friendly. Breakfast was amazing and there is a large variety. The room was super comfortable full of character and super clean, the shower was amazing we stayed in a standard Queen room. the location for exploring is also excellent your right in the town and a few minutes walk from the River. Cant big this hotel up enough and will definitely be back.
Stayed for our weekend in Stratford, this place was fantastic. I'd recommend trying to stay in the original part of the building (Tudor Rooms) as the character is amazing. Room was very comfortable with a great view overlooking Shakespeares New Place. Breakfast was good, if slightly on the expensive side. Post theatre drinks wasn't the best, the staff seemed surprised they had an influx of customers and struggled to cope.
One night impromptu stay and we were very very pleased with our choice. The staff were fantastically friendly and professional. The room was a standard with a king bed and was perfect. Everything felt considered and clean and fresh. We had barbecue dinner in the garden surrounded by herbs and roses. And the breakfast was exceptional the next day. We had a lovely walk around beautiful Stratford after dinner. The bed was so comfortable and we slept well after two nights of not much sleep. Thank you and we will most definitely be checking out other Hotel Indigos soon.
We had a perfect stay at this hotel in May. Kimberly at the front desk and Neve in the cafe made us feel so welcome! They went above and beyond as did all of the wonderful staff, and we were just sorry we don’t have everyone’s names to recognize them. The staff at breakfast were lovely- the food perfect to start the day. The cafe is brilliant and cozy and the desserts are gorgeous. Our room was so comfortable and always kept so clean, and the garden is full of places to relax amidst the many varieties of roses. We would stay again in a heartbeat! It’s close to everything but still quiet and relaxing. Thank you!
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