Story Hotel Signalfabriken, Part Of Jdv By Hyatt

Extremely Disappointing Hyatt Experience As a Hyatt Globalist who travels extensively around the world and spends a significant amount with the brand, I expected a much higher level of service and hospitality. While the staff was friendly and clearly made an effort, the room I was assigned was extremely small—so small that there was barely enough space to open a suitcase properly. To make matters worse, pillows were placed directly on the luggage rack, which I found completely unacceptable from a hygiene perspective. I brought these concerns to the attention of the General Manager, so I was particularly disappointed that no compensation or meaningful resolution was offered. I understand that not every stay can be perfect, but the combination of the room conditions, hygiene concerns, and the lack of any meaningful response from management was extremely disappointing—especially for a loyal Globalist guest. Unfortunately, based on this experience, I cannot recommend staying here. This did not feel like the level of service or hospitality I expect from a Hyatt property.

Great location to public transport. Friendly, helpful staff. The room was small and poorly lit. Staff had difficulty licating the "hidden" shower button. Good price point though.

Perfect location to where we had to be. Plenty restaurants and public transport very close by. The room is small. We were in room 218. The shower is petite. There is no way of not wetting the whole bathroom with shower spray. Breakfast is the same daily. Apart from this, service and location suited our requirements.

Room was small which is typical in Europe I guess. Hotel is very close to multiple lines of public transportation. Breakfast is nice and plenty of choices of different foods.