Fairmont St Andrews

The hotel was absolutely phenomenal. We loved the facilities, the overall atmosphere, and especially the breakfast, which was excellent. However, I would like to give special recognition to Ahmed for his outstanding customer service. He was always extremely kind, professional, and attentive whenever we arrived, both with me and the rest of our team. He was a true gentleman and always made sure we felt welcomed and well taken care of. We genuinely loved his positive attitude and the way he was always so thoughtful and helpful with us. Ahmed truly made our stay even more enjoyable, and his excellent service deserves to be recognized. Thank you, Ahmed, for making us feel so welcome! We would be very happy to see you again on our next stay.

The location of the hotel is beautiful with a calm surrounding. Staff through the visit were all very pleasant. We stayed one night in a lovely room with great view towards the Golf Club and ocean. The room was spacious and clean. I can't think of anything to complain about in the room more than a poor hairdryer. The continental breakfast buffet was a bit disappointing due to its limited selection. The ala carte breakfast was delightful but the food took over 30min to be served even though it wasn't busy. Most of all surprising that not once did any staff ask if we wanted something else (tea/coffee/food) or asked how it tasted during the 60min we were seated. I decided to use the "To go" section for a tea which unfortunately had old used plates, cups and rubbish between the baskets. Maybe these things wasn't too bad but I did expect more at this beautiful 5 star hotel.

This is a really nice hotel that I can’t recommend highly enough. Check-in was quick and simple (Thanks Sisi) and the room was comfortable, large wall mounted TV, minibar, tea & coffee tunnocks wafers, still water, slippers and robes, tables, easy chair, bedside units, wardrobe and room safe. Bed and bedding was very comfortable. Our room was on the 3rd floor with great views across the Kittocks and Torrance golf course to the sea. Breakfast was excellent with hot and cold buffet, fresh fruit, and a range of juices plus a menu was available to select freshly prepared options at no extra charge I loved the Eggs Benedict. Dinner was available from a number of locations including a sports bar, lobby café/coffee bar, and an Italian restaurant. Our nightly option was the Italian restaurant that had a varied menu which meant we didn’t have the same meal twice during our 4 day stay, their pizzas were a stand-out option. What made this stay so memorable was the fantastic members of staff who made a tremendous job of making us feel really comfortable like a home away from home while not being overbearing.

We had Afternoon Tea to celebrate my birthday. At first, I was a bit disappointed as we were the only people taking it but this was soon forgotten. Joseph, the host was flamboyant and very attentive and soon put as at ease. Nadia, who made the nine different teas we enjoyed was calm and understated and kept the table supplied with savouries, sandwiches and too many cakes to eat (we had some to take away). Fairmont claim this is the best Afternoon Tea in St. Andrews and I have to agree. Perhaps not as cosy as the Balmoral in Edinburgh but the quality and service does not disappoint. Will certainly be going back.