Ocean Front Condos At Patricia Grand

Beautiful resort but they had problems with the elevators during our visit. There are 19 floors. We were on the 18th floor and only one elevator was operating. The only thing I didn't like was not seeing housekeeping during our stay to get clean towels. Other than that, great stay.

Unfortunately, our stay at The Patricia Grand was extremely disappointing. We were initially given room 1110, which had visible rust stains on the walls and door frames, and the bedside lamp was also rusted. The condition of the room was well below the standard guests should expect. After pushing with the front desk, we were eventually moved to another room, although staff were initially very reluctant to assist. That evening, we returned to find a strong fishy smell coming from the sink that we simply could not get rid of. We ultimately requested a refund and left the hotel. The beds were also uncomfortable, with the mattresses sinking towards each other. While the hotel is right on the beach, the cleanliness, hygiene and overall condition of the rooms were below standard for the price. I would strongly advise others to be cautious before booking. The beachfront location simply does not make up for the poor condition of the accommodation. Parking garage has tight spaces and anyone with a ute or suv will struggle parking.

We were very nervous to come after people wrote horrible reviews but this place was just fine. If you want luxury pay for luxury but if you want an affordable hotel with a great ocean view this will do. Check in was less than 5 min we got the room we paid for with beautiful view to the ocean. We were able to walk to the balcony without any issues or smells. Bed was comfy and clean. Easy and quick access to the beach and two showers to rinse before coming back into the hotel. We got 4 towels and were able to get new ones at the front desk in 2 minutes as often as needed. Kitchen was useful and had everything we needed. Not once I saw bugs in the property other than flies at the pool area. Our shower did not have cold water which was communicated to front desk and immediately resolved. Yes, halls are wet sometimes due to a high amount of guests coming from the pool without drying properly. Also pools have sand because people come from the beach and don’t rinse. Every morning you will see the pools clean and the halls dry. Cant blame the hotel for the behavior of the guests. I would come back and also recommend this place.

If I could give this property **zero stars, I would.** This was one of the most disappointing places we've ever stayed, and I would never recommend it to anyone. We had **six guests** staying from Monday through Sunday, yet we were provided only **six towels and two washcloths** for the entire stay. When we requested additional towels, we were told it would cost **$35**. We were also informed that requesting more than two rolls of toilet paper, additional trash bags, or other basic supplies would result in another **$35 fee**. We ultimately had to go out and purchase our own toilet paper and trash bags just to make it through our stay. To make matters worse, guests are expected to take all of their own trash to the dumpster. I understand that every property has different policies, but when you charge hotel prices and have housekeeping staff, it's frustrating to be expected to do so much of the cleaning ourselves. The cleanliness of the room was unacceptable. There were cobwebs throughout the room, puzzle pieces scattered all over the closet floor, crumbling walls, and a ceiling that clearly needs repair. We have a two-year-old, so we had to pick up the puzzle pieces ourselves because any parent knows a toddler would immediately pick them up and put them in their mouth. That should never have been a concern in a room that was supposedly cleaned before our arrival. The room itself was uncomfortable. The air conditioning units do not keep the rooms cool like you would expect, and the bathroom has little to no airflow, making it hot and uncomfortable. The water pressure was extremely poor, and the shower water never seemed to get properly cool or cold. The laundry facilities were another disappointment. The sign on the fourth floor states that you can use the laundry app if you don't have cash, so we added money to the app. Only after doing so did we discover that the fourth-floor machines don't even accept app payments, only the machines on the eighth and twelfth floors do. The posted instructions are inaccurate and ended up wasting both our time and money. The parking garage is another major issue. If you drive anything larger than a small SUV,or even a vehicle that's a little wider or longer, like a GMC Acadia,good luck getting past the first level. Unless you find a spot on the first deck, navigating the garage is extremely difficult. Overall, this property was dirty, poorly maintained, uncomfortable, and frustrating from beginning to end. Between the extra charges for basic necessities, having to buy our own supplies, the lack of cleanliness, misleading information, and the numerous maintenance issues, this stay was far from enjoyable. **Save yourself the money, time, and frustration and stay somewhere else. We will absolutely never be back.**