Hilton Beachfront Resort & Spa Hilton Head Island

This is actually a Hilton Property now. But It's a great stay. Pool is excellent, we rented the #2 Cabana for 2 days and were taken care of by Elizabeth who was GREAT. All the staff were helpful and friendly, great attitudes all round. The valets were Very fast our car was ready before we got down to the front. The regular restaurant was fine. The breakfast place was a little disappointing based on food quality, the staff were just great. The bed, Linen and pillows were all very nice. Excellent included WiFi everywhere.

The front desk staff were helpful, they upgraded us because of a disability. The valet and bellman were fantastic. The room service left something to be desired. They got the order wrong and took forever to correct it but charged us full price. Be aware that everything is pay for on resort. If you want a pool chair you gotta rent it. Also, it's a big place so a lot of walking. Overall it was nice, definitely a spot to book for a week plus.

The location is great. The hotel is right on the beach, which is why I booked our vacation here. The rooms are in desperate need of renovation. Our room smelled like mildew when we checked in and there was obvious mold on the ceiling (see picture.) When I turned the air down to cool the room, the bed and floor became wet with moisture. We complained to the front desk the next morning, and they sent someone up to check the unit. The unit cools fine but isn't supposed to be putting out moisture. We were told we'd hear back but never heard anything else from the desk or manager. The humidity in our room was so bad that nothing could get dry, not the swimsuits, the towels, or our hair. Thank goodness I packed multiple pairs of swimsuits! And since i couldn't turn the air down, it was also uncomfortably hot. I will not stay here again or recommend this hotel to anyone. The last picture is the indoor pool door. The doors don't look operable. They are rusted and have holes in them. It was like a sauna in here everyday. The doors need to be replaced and opened to let the hot air and humidity out the pool area. Also when it rained the rain was coming through the closed windows of the indoor pool. The hotel needs extensive repairs. Side note: the lobby was beautiful and well maintained.

The first room we were assigned smelled horribly of mildew when we entered (even the bellman noticed as soon as we walked in), had standing water on the dresser, air conditioner leaked water from ceiling. The staff quickly assigned us another room which I appreciated. However when we had to relocate, we were told a bellman would quickly come and help me and my mother move our luggage. No one showed up - we made several trips between floors and just made the move ourselves. 2nd room: desk chair was ripped a lot to the point I would never sit in it. There was a hole on the bathroom wall with tissue stuffed in it by someone to seal. Our bed comforters had some sort of mildew stains all over them that is only apparent when held up to the light so possibly not seen before with duvet covers over them. Photos attached. For the beautiful location and convenience to the beach, I wanted to love this property. However these cosmetic items do not go with a 4 star price tag. All staff were very nice and pleasant. Food and drinks were great too. If someone could just fix the cosmetic items it would be wonderful as this is such a nice location.