Our driver was very prompt in arrival and helpful with luggage both at hotel and at airport. Very professional and friendly and on the way to airport told us a lot about Singapore including some history. Very enjoyable.
Great service! Driver was awesome! Friendly, courteous, and a great guy. Helped with my heavy bags, had a wonderful conversation during the trip, he provide some great info for my next visit and for exploring Changi Airport. 10 Stars!!!!
Had an Excellent Experience with our private driver. Was notified by text the day prior of driver's contact information. Was notified 15 minutes by text prior to his arrival. Driver waited while we completed breakfast. Wonderful "tour" of the city on the way to the airport. Highly recommend. 10 Stars!!!!
Communicated with us from the day we booked it... worked with us regarding changed pick up times due to check out... wish we would have been in touch even sooner to utilise them for tours as well... very professional and lovely to have a conversation with ... totally reccomend
The driver text me suggested pick up at six instead of 630. I said OK sent an email back. It went through. I have the email confirming it was sent go through at six. He never showed up cause me at 6:30 says he never got the email. I’d like a refund
Very good experience. Fast and easy WA comunication, arrived in Hotel some minuts before the appointent.
Lee was waiting for us at the airport to transfer us to the hotel. He was very friendly and gave us information on the area and where to go. He also picked us up from the hotel to transfer back to the airport and again was very helpful. We would certainly recommend him for punctuality, friendliness and a very comfortable transfer.
Transfer was good and brought forward at our request at no extra cost. Received good advice from our helpful driver on early check-in and where to go for food etc. Recommended
We had Lee transfer us 4 times in all, each time he was very punctual. In addition he was friendly and pointed out a few interesting sites and things to do which was a bonus.
I thought this transfer was excellent. We had great communication ahead of time, and the ride was very comfortable. Don’t hesitate to book with this company.
Excellent Service door to door!!! Highly recommend. Our driver helped with our bags and was a great conversationalist and historian on Singapore.
Lee was great prompt good customer care and communication with great advice about Singapore. Comfortable and clean transfer. Highly recommended
Our driver was on time, personable, and highly professional! He guided us on the accurate pickup time and was a great conversationalist! A nice way to end our trip safely and accurately!
Lee was in touch with us a number of hours before pick up to state all the relevant details and made sure we were happy with the pickup details. He even messaged to say he was about to leave and pick us up and that he would be on time. We had a lovely chat about a number of things and what we thought of Singapore. Cannot fault his service! 🥳👍
The driver was very helpful and informative. Came on time and only took 20 minutes. Gave us good advice as to what to do at Changi airport. On his recommendation we visited the Jewel area. What a fantastic indoor forest. We strongly recommend.
Lee arrived at our hotel at the agreed time , very friendly . Good service . Would use again . Got to our destination on time .
Very punctual and clean vehicle. Driver was well presented and spoke English. Car was very new with air conditioning. Highly recommended.
Lee arrived on time and was friendly, courteous and professional from the beginning. He was very interesting and informative, asking about our trip and telling us about life in Singapore. He suggested that before checking in at the airport, we visit the waterfall at Jewel. We did, we loved it and his recommendation was a fantastic surprise end to an already memorable visit. Lee is an asset to the company but a great ambassador for Singapore!
Great service cannot beat 1:1 service. Our guide professional and knowledgeable. Considerate of our needs.
The driver was very prompt, helfpul and informative. The car was very nice and clean. Would recommend.
The driver was waiting at 6am when we arrived. He was friendly, professional and knowledgeable. Collected from the hotel at 6am when he said he would be there. Ride both ways was smooth and enjoyable. Hassle free.
I can’t recommend this service highly enough - our driver Lee was on time, courteous & professional - contacting us prior to his arrival which gave us the reassurance that he was on his way. Book with absolute confidence!
must have advance advice to clients regarding the time of pick up and assist to change the time of pick up .
Very professional driver. New van. The ride was perfect and on time. I will use this service again in the future.
Super service. Easy to book, easy to pay. Driver was on time. Van was impeccably clean. What else could you wish for??? Highly recommended
Well organised pick up with friendly driver. The Driver was on time and drove us safely to the airport
The service was very accommodating. I had a change in plans and asked if the pick up can be done earlier. They managed to do it without a fuss which was very helpful. Will definitely avail of their services when I get back to Singapore. First rate customer attention.
We booked our hotel-airport service via Viator since we had a great experience with them for our arrival transport. Lee, our concierge this round was also very helpful and prompt. We decided to change our departure schedule and enquired if we can be picked up earlier than planned. Arrangements were quickly made and they generously accommodated us without fuss. The car we had was very clean and comfortable and our guide was very friendly and polite. Because of the Viator team being responsive and accommodating, we got to explore Jewel in Changi Airport before we took our flight back to Indonesia. Viator is now saved in my travel apps for future travels. Definitely value for money with the services we received.
Very punctual did not need to worry at all although we have not been picked up before by other companies you will not need to worry about this company. Clean car, nice people and punctual.
Driver was on time, friendly and professional- an easy transfer to the airport. Highly recommended!!
I am so glad that I booked through Avenue Link, the driver Lee was courteous and professional at all times. He even gave us souvenirs and gave lots of advice for Singapore. Don’t hesitate to book!
Driver called hotel to confirm time. Safe ride to airport in plenty of time. Five women and all our luggage fit in van.
High cost. Not possible to recover my deposit.....tried to cancel. Dr Fred Casmir This is the only company I tried to use during this long trip that caused me this problem
Unfortunately, we booked a private airport transfer service from Avenue Link Transport Group. So, upon arrival we had two MPVs from two different service providers, one of them was Avenue Link Transport Group. During our arrival airport transfer trip, we realized that it would be more comfortable for us as a family to add a third bigger vehicle for our departure airport transfer. Therefore, I booked a van from a third service provider. ONE DAY PRIOR TO OUR DEPARTURE, we received a CANCELATION email from Avenue Link Transport Group claiming that it was due to "luggages exceeding capacity of the mini van". Knowing that our booking had been canceled at that critical timing was a real shocking news. On our departure day, desperately, we called Avenue Link Transport Group requesting any resort of this unexpected as well as an unfortunate situation due to their unprofessional and uncaring action, nothing but NEGLIGENCE and THOUGHTLESSNESS, was the outcome that we received out of that call. Moreover, the cancelled booking was NOT REFUNDED. And, to be more precise, Mr. Lee asked me to upgrade my booking to a bigger vehicle from Avenue Link Transport Group, which wasn't preferable to my family members as we thought it would be more convenient for us to add a third bigger vehicle than, merely, changing the size of one of our previously booked ones, which we did through a third service provider at better price. In short, Avenue Link Transport Group is a non reliable and unprofessional service provider. BEWARE!
service was excellent, pick up was on time and drop off on time, will 100% used him again , good personalize service
Driver arrive on time both for arrival and departure. Professional and friendly. One of the driver gave us quite a bit of information about Singapore and his experiences as a Singaporean. Recommend.
Company confirmed appointment the day before. Car arrived on time driver showed knowledge of singapore. Driver gave us information on what to do in changi while waiting for flight
A most pleasant ride to the airport, at 6.30 a.m. The driver was cheerful, organized, gave us the gate after we told him our flight number, and delivered to the right spot for check-in. A word of advice: when you call the day before to confirm, do not call during the lunch hour (11 a.m. to 1 p.m.) as the phone is unmanned and does not have voicemail (according to our hotel conciergie, this is the way Singapore businesses operate, no answer during lunch hour and no answering machine).
<p>Lee was on time and looked after us very well. Excellent driver and will use again when in Singapore next.</p>
<p>The transfer van worked out really great. They were on time and professional. I did however, feel the ad was a bit mis-leading as it mentions the van holds 9 but prefers 7 due to luggage. When I booked this I told Viator we had 4 adults but 8 pieces of luggage due to a cruise that was 3 days after our arrival. That info was not passed on and when I read the fine print I called back. At that time I was told there would be additional charge as they needed the larger van. Viator agreed with me the ad was mis-leading, none the less I paid the higher fee. Not especially happy about that, but all in all having them meet us at the airport and then taking us back to the airport 14 days later was worth it. Singapore is a beautiful city!</p>
<p>Highly recommend it. Very reliable service and van was in excellent condition. Lee was great and he provided great guidance and tips. Came right on-time to pick us up at the hotel and drove us to airport. Will definitely recommend them to anyone going Singapore. Thank you!!!</p>
<p>Driver was very polite on time and vehicle was clean and tidy. I would definitely recommended anyone with a family with lots of bags to use this service for transport to and from the airport.</p>
<p>Reliable, efficient and friendly transport provider! Would would definitely use them again.</p>
<p>Lee was great, am using him again once I get back to Singapore</p>
<p>Our time in Singapore was sensational and we crammed a lot in 7 days. The city tour included the Merlion, which was crowded but great and in particular the Singapore Orchard Gardens within the Botanical Gardens. The orchids have to be seen to be believed fantastic.</p> <p>We also did a night tour of the Marina Bay Gardens, followed by a trip to the Skypark. The gardens are where the man-made super trees are located and at night there is a light show, which is out of this world. A must see for anyone going to Singapore. The Skypark is on the 56th floor of the Marina Bay Sands Hotel and the view at night is incredible.</p> <p>The Marina Bay Gardens are also a must during the day. We went into the Flower Garden and the Cloud Garden and all we can say is that they are both spectacular.</p> <p>The Mandarin Orchard Hotel was centrally located within the shopping precinct of Orchard Road and we thoroughly enjoyed our stay there. We can recommend that you ask for a room near the top of the main tower, which provides fabulous views.</p> <p>The transfers from the Changi airport and return were well worth while as it is very convenient and the drivers were very friendly and courteous.</p> <p>Geoff and Diana - Perth Western Australia</p>
<p>on time, friendly and efficient. Clean air conditioned vehicle and great service. will book again.</p>
<p>Lee arrived early and already knew what terminal we required. An informative trip to the airport answering the numerous questions about Singapore. The van is spotless and makes for a very comfortable trip. At the end of the journey we were surprised by a gift for us to remember Singapore. The highest recommendation, and we will certainly book again for our return.</p>
<p>Very good service - arrived on time, and comfortable trip through to the airport, getting there in good time.</p>
<p>Excellent, prompt service. With 5 of us, about the same price as taking 2 taxis.</p>
<p>Lovely trip, driver on time and was a pleasant trip to airport.</p>
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