Raffles Singapore

Best Hotel Ever A stunning hotel where the staff are so attentive and professional. Everyone made us feel very special, small things like remembering your name and where we had preferred to sit the last time you were in the bar. Just walking around the gardens is a delight. We had seen quite a few videos and images of the hotel before we arrived but the reality was even better. The gardens are beautiful and seem to be maintained to the highest standard. On arrival we were greeted by the iconic doorman and then by a manager who led us to the check-in area. Once we had checked-in we were led to our room where the manager ran through all the room's features. Our butler also introduced himself and explained how the butler service worked. A bit later he also brought us some complimentary chocolates and an accompanying Singapore Sling. The Courtyard restaurant food was very nice but breakfast at the pool bar was our favourite. We went every morning just after it had opened and we usually had the pool to ourselves. The writers bar staff were very friendly. Even the very busy long bar staff took time to speak to us. In fact all the staff made us feel very special.

We have been wine and dine at Raffles previously and always had a wonderful experience. This time we decided to have High Tea. Exquisite! Refined taste, super delicious and world class service. To top it up, The Harp musician Lady was playing one of my favourite song in the background. Sense of Joy and fantastic experience.

We recently stayed at Raffles Singapore and were really excited given its reputation. We saw a documentary about the hotel and it’s been a dream to stay here ever since. While the property is undeniably beautiful, the experience didn’t quite live up to expectations. The positives: • Stunning building and atmosphere, and the room was gorgeous, clean, bathroom incredible. The congratulations banner was really appreciated • Vikram was especially helpful • The history tour with Rossi is a must Where it fell short: • Communication could be clearer. We weren’t told about the welcome drink or boutique discount, so we ended up missing out on this part of this experience. We actually paid for a drink out of pocket, not realising we had this included. And ended up shopping in the boutique without getting our entitled discount. • Service was slow. When we were made aware of it and did finally request the welcome drink, it didn’t arrive after 25 minutes and we had to leave for our flight, which was disappointing. • Dining at Tiffin was underwhelming, with delays in service and basic things like drinks menus missing. Our serving staff had to be reminded by the manager to actually come serve us. None of these are major issues on their own, but at this price point, for a special occasion, they add up. Raffles is meant to feel like an experience, and unfortunately it came across as a bit impersonal. Raffles is a truly unique hotel, and we know the Raffles approach is to make guests feel like residents, but that sense of personalised service was unfortunately missing.

We had a wonderful experience at Raffles hotel for our birthdays. My wife has wanted to come here for a long time and the hotel did not disappoint! We had pre dinner drinks in the long bar savoring the Singapore slings and participating in the tradition of eating the table nuts and dropping the shell's on the floor. We then had dinner at the Tiffin Room which was exceptional. The food was exquisite, the wine offered first class and the service we had from Flor was truly amazing. We finished the evening walking the grounds of this truly exquisite and beautiful building. We will always remember this special occasion at this amazing hotel and thank you again to Flor for her service and making us feel special.