Dusit Thani Laguna Singapore

Was at the lobby with my guests from oversea. Extremely Disappointing for a 5-Star Hotel I’m honestly shocked that a hotel of this standard can provide such a basic and substandard level of service. I tried to find a rubbish bin around the hotel lobby, lift lobby, or hotel driveway so I could simply dispose of some rubbish. There was no bin available anywhere. When I asked the staff, I was eventually told that the only place I could find a bin was inside the toilet. Seriously? For a hotel positioning itself as a 5-star property, having guests walk around looking for somewhere to throw basic rubbish—and then being directed to a bin inside the toilet—is extremely disappointing. This isn’t about expecting luxury. Providing a reasonably accessible rubbish bin in common areas is basic hospitality. The whole experience made the hotel feel unnecessarily inconvenient and poorly thought out. A 5-star hotel should be paying attention to these small details because they are precisely the things that shape a guest’s impression of the property. Dusit Thani, this is a very poor reflection of your service standards. I expected considerably better from a hotel of this calibre.

The view of the pool and golf was so surreal, I managed to get a good view thank to the helpfu reception staff, Sabrina. The location is quite remote but they do have complimentary shuttle bus services though I do recommend you booking in advance. Although the food options were very limited as the do not have halal food. But the service was really great and amazing. The staffs went above and beyond to go to the extra mile. Shout out to housekeeping and reception. Special mention for Ms Sabrinaa for her friendly service and attentiveness. She helped explain routes for the MRT/Subway. Her helpfullness definitely made the stay better 10/10. Will come back again!

We would like to express our heartfelt appreciation to Ariana for the exceptional service she provided. She greeted us with warmth, professionalism, and a genuine willingness to assist. Ariana's positive attitude and dedication to guest satisfaction truly stood out. She made us feel welcomed, valued, and well cared for. We are grateful for her outstanding hospitality and believe she is a wonderful representative of the hotel. Thank you, Ariana, for making our stay even more memorable.

We recently stayed at Dusit Thani Laguna Singapore and overall we really enjoyed our time there. The staff were incredibly friendly and helpful throughout our stay, which made a big difference. The rooms were very comfortable and clean, and the pool area is absolutely beautiful — my family especially loved spending time there. That said, entering the pool can be a little tricky. It would be great to see a few more steps added for safer and easier access. We also noticed the air-conditioning in the main reception area didn’t seem to be working properly, and there appeared to be some mould around the air-conditioning vent system. During our stay, mobile AC units were being used, which helped, but for the price you pay, you would expect the main system to be fully operational. There is also quite a lot of development happening outside the hotel at the moment. While that’s obviously out of the hotel’s control, it did make getting into the inner city a bit more difficult. On a very positive note — the buffet food was 5 stars! Absolutely delicious and a real highlight of our stay. Overall, we had a lovely holiday and really enjoyed ourselves. With a little bit of TLC and attention to maintenance, this place could be perfect.