Dao By Dorsett Amtd Singapore

UPDATE: manager approached me on check out having read this and apologized. 2nd night was slightly better (20c) after real engineer servicing but still two engineer visits is ridiculous on a 2 nights stay. Manager said it’s not “go green”, so there’s some disagreement among staff on this. Take it for what you will. Bring a light blanket or bed sheet is my advice. Otherwise rooms are very quiet for sleeping which is good. If they can solve this air con thing, I’d give 5 stars. —- Original review: Air cons artificially capped at 21C/70F, which is too warm for great sleep. We complained 3 times before they admitted “oh we are on Go Green program, so the temperature is capped” 🤦‍♂️🤦‍♂️ Even had an engineer visit the room. Such a waste of time. So in summary: you want good air con in steamy Singapore? Stay somewhere else.

I recently stayed at this hotel at room no 1616 and overall had a pleasant experience. The location is excellent, making it easy to access nearby attractions and transportation. The room was comfortable and well-designed, and the service from the staff was truly outstanding — friendly, responsive, and professional throughout my stay.However, the room cleaning could be improved. While the essentials were fine, the housekeeping quality did not match the high standard of the room and service.With better attention to cleaning, this hotel would be an exceptional choice.

My family and I stayed at this hotel twice during our Disney Cruise trip, and unfortunately, our overall experience was very disappointing. During our first check-in, the front desk staff showed no smile, warmth, or willingness to provide good service. We left our luggage, including a stroller, at the hotel before our cruise. The luggage storage receipt clearly stated that we would collect it three days later, with the collection date written on the tag. When we returned for our second stay, the check-in staff were much friendlier and more attentive. However, one of our stored bags was missing from our room. I went to the front desk and showed the luggage receipt to a male staff member. He insisted that all of our bags had already been delivered. When I explained that one bag was still missing, he sighed and reluctantly took me to the luggage storage room, where we found our bag. He then claimed there was no collection date on the tag, but I pointed out that the date was clearly written on the receipt. Despite the mistake, there was no apology, and he did not even offer to help carry the luggage. We stayed for two nights and requested housekeeping. However, the room was not properly cleaned. The floor had not been mopped, the tables had not been wiped, and dust, powder residue, plastic debris, and dirt remained exactly where they had been before. It honestly made us question whether the room had been properly cleaned at all, including whether the bed linens had actually been changed. This is advertised as a five-star hotel, but the service and housekeeping fell far below that standard. Staff lacked basic service-mindedness, and the cleanliness was unacceptable. We paid over SGD 700 per night, yet the quality of service we received was nowhere near the price. It was extremely poor value for money. I hope the hotel takes this feedback seriously and improves both staff training and housekeeping standards, as guests paying premium rates should expect a much higher level of service.

Nice serviced apartment, my go to when I’m in Singapore. Has quite a lot of services included, helpful with packages and there’s a free washer in most rooms and a dryer outside. Also pet friendly. Room feels spacious, windows can be opened and view for some units is really good. Sharing some constructive feedback, 1) the pool cafe attendant on both days I was at there was mostly on his phone scrolling through videos at full volume, this noise ruins the ambience for guests 2) cleaners could improve washing dishes, have seen that they rush through and may not use detergent when doing so