Thank you to the staff member who helped me at the front desk during a difficult early check-in. He was patient and kind, and I appreciated the help. Priya was great too, with excellent cleaning and clear communication throughout my stay. The room was clean and well kept, and the breakfast was good. I’d stay again.
Copthorne King's Hotel Singapore On Havelock (Sg Clean)
Address: 403 Havelock RoadAvailability
Description
Facilities
Reviews
Stayed 3D2N in their Deluxe Two Single Beds with Balcony for sis' birthday celebration. - Big room with 2 single bed & sofa - very dated look with very dim lighting - placement of the desk furniture makes the space quite cramped - water filter machine is not user friendly for water bottles - aircon is not working properly (cold & warm at times) - bathroom not in a very clean condition & toilet flush not working very well - bad sound proof (can hear people outside our room) - waited long for lift as only 1 is in use & the other is doing some upgrading On 2nd night, we discovered the bath towels & bath mats are missing. After using the system to request & waited 20mins for them, had to call again to check on the status & finally arrived 10mins later. This should not have happened in the 1st place at all. Aileen Tan (reservation executive) kindly promised a complimentary slice of cake will be delivered to the room for my sister's birthday. But it was not fulfilled. What was frustrating, was that I had previously asked about options like simple towel decor, birthday card or cake & was more than happy to pay for it to make the occasion special. But no one from the hotel ever acknowledged or apologized for this missing birthday arrangement until now. I wrote in to feedback on these two matters 4 days ago & again, no surprises that the hotel staff is keeping quiet. There is 1 lady staff at front desk who assisted my sister when she checked in & even wished her Happy Birthday twice. My sister was very touched by her gesture. She also extended our checkout by a couple hours. To be honest, she is the only positive factor in this hotel.
Had a great experience! The food was delicious, the service was friendly, and the atmosphere was really nice. Everything was well presented, and the staff made us feel welcome. Shengar was great when it came to fixing the air conditioners. Would definitely recommend and happily come back again!
Frint of staff were amazing, restaurant staff in the otherhand were a bit miserable, not one smile any of the mornings we went down for breakfast. The food however was really good and so much to choose from. Shower water seemed to be warm not hot, same with basin cold seemed warm. Room was tidy, cleaning staff done an excellent job well done all! Just restaurant staff need to smile a bit.
Great hotel overall - clean, comfortable, staff were friendly and check-in was quick and easy. Loved the location too, everything was close by. Special thanks to Kim from housekeeping, she went above and beyond every day — room was always spotless and she was so warm and attentive. Made the stay feel really personal. Would definitely come back!
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