Eurostars Monte Tauro

Amazing service with friendly faces! I absolutely loved my stay. A special thank you to Mara from the service team for the warm welcome and the wonderful tour. She was incredibly helpful and made my stay much more fun, enjoyable, and interesting. Her kindness and professionalism truly made a difference. Thank you for such a memorable experience!

At the price point of over 500 euros per night this hotel is very disappointing with regard to the following: 1. Rooms while clean are very dated, walls are cracked and in need of plaster and paint. 2. Bathroom also dated, cracked vanity, moldy and slippery shower. Shower door does not seal so water soaks the floor. 3) Minimal air conditioning and common area except the lobby have no air-conditioning so its sniffling hot! 4) Elevator shaft has chunks of concrete missing and rebar is showing. Felt very unsafe. 5) Pool is very old, tons of green algea around the walls and pool deck furniture is old and full of pigeon poop. 6) No food available after 6 pm. 7) Location is difficult to navigate at the bottom of a very steep street and no options for people with limited mobility except to climb the very steep stairs that have huge chunks missing throughout. A structure like this one would be condemned in North America or at best have a 2 star rating. The only two redeeming factors of the Monte Tauro are the breathtaking views and the staff. In particular, Antonio, Marco, Pancrazio and Rosalia were outstanding! They went out of their way to provide second to none service and hospitality. They treated us like family, I cannot say enough about these 4 amazing individuals. Grazie di cuore Antonio, Marco, Pancrazio e Rosalia, sieti stupendi!❤️❤️❤️❤️

I am extremely disappointed with my stay at the Eurostars Monte Tauro. Considering that I paid more than USD 500 per night, I expected a level of comfort and service consistent with that price point. Instead, I was repeatedly awakened at 8:00 a.m. by an unbearable noise coming from what appeared to be maintenance machinery operating within the hotel. I reported this issue to the staff several times, yet they seemed completely indifferent. Even worse, I was repeatedly told that the problem had already been solved when it clearly had not. Being misled by hotel staff is unacceptable under any circumstances. Another completely inconceivable issue for a hotel charging these rates was the bathroom. Every time we took a shower, the bathroom flooded because the shower enclosure was not properly sealed. It is astonishing that a hotel in this price category appears unable to implement such a basic solution to prevent guests from slipping and potentially suffering a serious injury. As an additional matter of basic cleanliness, both the outdoor chairs and sun loungers were covered in pigeon droppings, suggesting that these areas are not cleaned with any reasonable frequency. What is most frustrating is that none of these issues were ever resolved despite my repeated complaints. The only conclusion I can draw is that my concerns were simply ignored. The combination of excessive noise, misleading responses from staff, inadequate maintenance, poor cleanliness standards, and the complete lack of effective action has made this one of the most disappointing hotel experiences I have had in years. At this price point, there are far better options in Taormina. I would not recommend this hotel to anyone.

I loved the architecture so decided to stay there for my birthday. It breaks my heart to write this but this was far from a good experience... this hotel is far from being 4 stars (we paid close to 280€ a night) Indeed the location is perfect, the architecture is on point and the staff from the breakfast and pool are really lovely!! Antonio is working there since 10 years but would be so much better in another location. He deserves so much more. Rooms are crazy outdated like the walls are stained, as well as curtains We had a room on the first floor and I was waking up at night hearing the water going through the pipes, and I don’t know there’s like no soul in the decoration. Plastic lamps, very old wooden furniture. We changed room after the 4th attempt, I understand that the hotel was very busy because of the public holiday but the staff at the reception was really stressed out which made any request really uncomfortable. When we got another room, the sheets were stained, there was an awful smell in the bathroom (because of a grid on the ground that was full of dirty water), and we had no privacy on the terrace like our neighbors could see us in our bed just by walking out of their room! The service was super random like we had water in our first room and no water on the second, robes only in the second. This place has so much potential, but it’s really cold, furniture and energy wise. There are also pigeons poops everywhere like I understand that you can’t control it but by the pool where guests are hanging out… it deserves a bit of a cleaning effort. I have never seen a 4 stars with such a smelly bathroom (I could smell it laying in my bed!!), stains on curtains, walls and sheet and such a stressed staff at the reception. Oh and wifi doesn’t work well enough, it takes 30 minutes to get your car, and as soon as you have it -> you need to move it RIGHT NOW. We weren’t even asked if everything went well like, when you check out, they tell you bye bye and that’s it. Very sad and disappointing. This is such a waste of potential :( I was treated way better in other 4 stars nearby