The St. Regis Shanghai Jingan

I stayed at the St. Regis Shanghai Jingan in October 2025. The hotel is conveniently located in Jing’an, with many of Shanghai’s attractions, restaurants, and points of interest within easy reach. The property itself is very stylish, featuring a beautiful lobby and reception area. The spa facilities are also very pleasant, with a well-maintained pool and sauna. Breakfast was excellent, offering a wide variety of both Western and Asian options, all of high quality. Unfortunately, the overall experience did not quite meet my expectations for a St. Regis. While the rooms are comfortable, they are beginning to feel somewhat dated compared to other luxury hotels in Shanghai. The main disappointment was our room. Upon arrival, it had a noticeable musty smell. After informing reception, the staff kindly arranged another room, but it was on a lower floor with a less impressive view, and unfortunately it still had a slight musty odor. Given the room rate and the standards associated with the St. Regis brand, I had expected a better solution. We were also staying during a particularly busy week, and while the staff remained polite, the level of service felt less attentive than I have come to expect from Marriott’s luxury brands. As someone who has always had a positive impression of Marriott properties, this stay was somewhat disappointing. The hotel has many strengths, its location, breakfast, and facilities are all excellent, but there is room for improvement, particularly in room condition and service consistency.

As soon as we got to the hotel, we were warmly greeted by all the staff of the establishment. They were all very accommodating and made us feel welcome and ensured that we enjoyed our stay with their attention and friendly approach. We had access to the Manor and I have to say, the food, the service, especially Briar Zhang was exceptional ,knowledgeable , warm and made great recommendation.It is another thing we loved about our stay there. Everything was prepared with a beautiful presentation and we really loved all that we ate there. It is definitely a place we recommend anyone who loves to eat well to stay. We are sure we will be back again.

Excellent overall experience in the St Regis Shanghai. I was upgraded to a Manor room which was flawless in terms of decor and amenities. I particularly liked the fact that the room had double black-out curtains and that despite being in the center of the city, the rooms were very well sound-proofed hence no noise. Bedding and bahtroom amenities were excellent. I also very much enjoyed the gym/fitness facilities, including a large indoor pool. The gym had both free weights and a separate yoga-stretching room. Breakfast was very well organized with plenty of healthy options, and both Asian and Western delicacies to enjoy. Being a big hotel, check-in and check-out can be busy but the team is well organized to manage it properly. The public spaces are truly delightful. Staff were all fantastic. Overall an excellent stay with zero issues and gladly willing to return.

Exceptional service, a real five star hotel. It is located very close to the Bund which is a very beautiful and active area. It is also located within walking distance of your garden which is a marvel. The subway and buses are also nearby.. but the hotel is so great. You don’t even wanna go outside. They also have a daily Sabrage of champagne and they tell me how to do it myself. I would definitely stay there again.