Renaissance Shanghai Putuo Hotel

Excellent location on metro line 7, away from the bustling downtown commercial/touristy area with direct access via metro. The hotel itself is renovated with all required amenities. Staff are helpful & service is fast. The place is seems to be always busy in a good way.

Disappointing Arrival Experience & Total Lack of Elite Recognition ​I just checked in last night for a 9 nights stay at the Renaissance Shanghai Putuo Hotel, and as a Marriott Bonvoy Gold Elite member booking directly, the check-in experience was cold and deeply frustrating. The front desk receptionist was completely emotionless and didn't even bother with a basic "welcome" or "thank you for your loyalty." Instead, immediately after pulling up my reservation, her very first statement was a blunt summary: "You've booked 9 nights with us without breakfast, and you are our Gold member." She then added that if I wanted breakfast, I should just buy it on Dianping or get it from the front desk because it's cheaper than paying the restaurant directly. It was a completely transactional and robotic interaction that set a terrible first impression. ​There was zero attempt to recognize my status or explain any member benefits. Rather than professionally apologizing that a room upgrade wasn't available due to high occupancy, the receptionist randomly informed me that the swimming pool was out of service due to an issue. I had to explicitly ask about a Gold Elite upgrade myself, to which she simply replied that it was based on availability and high occupancy made it impossible. When I asked about the possibility of an upgrade for the remaining nights of my stay, her dismissive response was just to "check back later at the front desk," casually adding that all room sizes are the same anyway and the room types only differ by high vs. low floor. It immediately made me wonder why they bother charging a price premium for higher floors if they view them as fundamentally identical—especially since they assigned me to Room 510 on the 5th floor, the second lowest guest floor in a tower of 21 stories tall. ​Leaving the front desk disappointed, we went up to our room. Upon entering, there was a flower bouquet wrapped in plastic sitting there. When I asked the bell attendant who it was for, he assumed it wasn't mine and took it away, only to return later claiming it actually was for me. I then realised that there was a card hidden in the arrangement and my friend has send me the welcome flower. After putting down our bags, we went straight out for dinner, and when we returned, a welcome box of cookies had been placed on the writing desk. If Room 510 was pre-assigned to me well in advance, why weren't the welcome amenities in the room before I checked in? Or is this just a generic item given to every checking-in guest, meaning there is genuinely zero privilege to being a Gold member here? ​This entire arrival was an absolute disappointment. As an elite member committing to a long 9-night stay, I feel completely unvalued as a loyal customer. I still have the rest of my stay ahead of me and will certainly be updating this review as things progress, but as of now, what a terrible way to start a trip.

This hotel provided superb service for our stay. George from front desk went out of his way to make sure we are comfortable. Our room is very spacious and super clean. Breakfast has lots of choices. Pool and sauna are in great condition. The Chinese restaurant in the hotel has really good food! Subway stop is literally steps away, with more restaurants in the food court connected to the station. Highly recommend!

Excellent service from receptionists and concierge staff. After some complaints about odour smelling bed in the room, they took the issue serious and relocated us to another room and gave some other hotel benefits. Rooms are spacious and the breakfast has wide variety.