Jinglai Bushe Hotel - Jing'an Temple West Nanjing Road.shanghai

Despite requesting a room with windows at the time of booking (although I recognize that this is subject to availability), the windowless room I was assigned to was uninhabitable, particularly with the colder turn of the weather. While there is a control panel for the air-conditioning, you cannot actually change the functions, only the temperature and strength of the fan. The first night, the air-conditioning would periodically blow gusts of cold air, before stopping, and this repeated throughout the night. Noise aside, the temperature was so inconsistent throughout the night and woke me up multiple times, severely disrupting my rest. When I’d contacted the front desk, I was told that they’d turned the cooling function on as “most of the guests on the floor were foreigners and preferred this”, which did not address the issue at all. They then offered me an extra blanket and had a cleaning lady adjust the temperature (which doesn’t affect the function or inconsistency). The second night was MUCH worse. They’d decided that as the weather outside had gotten colder, we were due a baking. The heater was turned on and with no windows or other form of ventilation, I was rudely awakened in the middle of the night sweating and struggling to breathe! The staff I spoke to at 2+am could provide nothing but empty apologies; one of them said they could try to change my room the following night but that it would not affect the issues with the air-conditioning. I had to walk outside the hotel to BREATHE. The next day, they agreed to change my room for my final night to one with a window and I was told it would be ready around 11am. Exhausted after a serious lack of sleep, I went out for a breather and returned around 11.45am, hoping to take a nap. I was instead told that they’d need at least 30min more to prepare the room. Furthermore, when I’d asked the staff if they’d be open to providing some form of compensation after ruining my rest two nights in a row (and mind you, the rooms are NOT cheap), they told me a manager would be contacted and I’d be updated when they changed my room. I have since checked out, with no such updates or mentions of any compensation whatsoever. I only received awkward staring from some of a female staff member at the counter. TLDR; it is such a waste, seeing as the rooms were quite beautiful and the location was excellent, but the service was simply abysmal and the ventilation facilities severely lacking. An all-around disappointing experience. I’d have loved to return for the environment, but unless the issues get addressed, it might be best to stay away.