Hyatt Regency Shanghai Global Harbor

EVERY ROOM smells like cigarettes. We travelled with a young toddler and we all could smell cigarettes in every room. Asked to changed room 3 times,yet the front desk couldn't come up with a odorless room. The front desk was visibly upset and told us that we have to take one of the rooms.

CRITICAL SERVICE FAILURE & ZERO INTEGRITY. Do not trust the front desk at Hyatt Regency Shanghai Global Harbor. I booked a Guest of Honor stay for my friends, and the property played blatant inventory games to deny a standard suite upgrade that was visibly open on the app at 10:20 AM. When caught, they changed their story three separate times to cover up the failure: first fabricating a lie that my guest "agreed to give it up," then claiming an invalid policy rule, and finally lying to the US Globalist corporate desk that they were "fully sold out" (while still selling the rooms on Trip.com). The moment I officially escalated this to Hyatt Consumer Affairs, management panicked and magically "found" a suite to move my friends into at 3:00 PM—proving their systemic dishonesty from the start. Combined with an unfriendly, impatient front desk staff who treated my guests with absolute hostility, this property is a massive liability to the Hyatt brand. Highly alert corporate intervention required.

We check in twice on this hoilday, in middle we away to Wu Zheng for one night. But both time check in the room also didmt provide tooth brush, and last night we arrived late & again found out no tooth brush , i called customer service, no one pick up the phone..

Very relaxed and comfortable hotel. Rooms are spacious and clean. The amenities are nice. Sauna, pool, weight room. Definitely a nice hote. The location is ideal, and it is connected to a amazing mall that has everything you could need