Hotel Cervantes

I never got to stay here, but I want to share how the cancellation was handled. I had surgery on 4 August and my surgeon certified I couldn’t travel until 20 September. I sent the report through Hotels.com well before my 22 August booking. The property’s answer, relayed to me twice, was that they couldn’t review “a reduction of the cost” while the booking was still active, and asked me to cancel it first. I did, nine days before check-in, in peak August, so the room could easily be resold. Once it was cancelled, they refused any refund at all. Not a partial one, not a credit, nothing. For comparison: my hotel in Madrid, booked for the same trip, read the same certificate and refunded me without any argument. That’s the difference I’d want a future guest to know about. Asking someone to release the room first and then declining to offer anything isn’t something I’d expect from a place I’d chosen to stay at. The rooms may well be fine. I never found out.

I really enjoyed my stay at this hotel last month. It is a cute hotel with a lovely interior. The interior is elegant yet cosy with beautiful paintings and a lovely waiting area. A special thanks to Elisa who helped me and made the checking in and checking out process smooth. She was very helpful with guiding me about taxis and nearby locations, additionally she kindly helped me with my luggage also. I would love to return one day and stay here. Thank you!

This is the loudest hotel I've ever stayed in. The rooms are not soundproof so till 1 o'clock in the morning you hear the doors opening and closing and some slamming. Then again in the morning, so sleeping in is totally out of the question! The rooms need to be updated. The bathroom is very tiny that you can wash your hands and go to toilet at the same time.There's no counter space in bathroom and not proper lighting and the tub you have to be very careful. You might kill yourself. The beds need to be burned and the pillows. I always travel with my own pillow. There is no room service, but they say there's a restaurant that they can order food for you and have it delivered to the room in 30 minutes, so not true it took almost an hour, and it was very cold and if your room is in the courtyard area, you're taking a big chance of loud people out in the courtyard area totally do not recommend this Hotel and I will never stay here again! I don't know how this is a 4 star/sun Hotel. I stayed for four days and I couldn't wait to go home! The staff is kind and polite. That's the only thing good and of course it's has a cute lobby and cute courtyard. Apparently no one's really checking the rooms out cause I still don't get how this is a four star hotel I was excited to get here and just dealt with it, but I've traveled the world and stated a lot of hotels. This is definitely one that I would not recommend and I don't know how they get any stars I would give this a zero star hotel.

Well established in the historical center of Seville, it offers the opportunity to walk around the city easily. Good breakfast. Visited the place in the last October. The neighborhood is quiet and this can be pretty dangerous if you are walking out at late night. I was attacked and robbed while I was returning to the hotel after 1:30 am in the last of four nights staying, about 40m away from the hotel. Very good place to stay in Seville but you have be careful at night.