Gran Melia Colon Gran Lujo

This hotel cannot be beaten in terms of customer service. Rosana in particular was amazing at recommending places to go, professional & thorough with her top tips. Milo always had a smile on his face & very welcoming. He had great stories to tell about the history of Seville. This has to be one of my favourite hotels due to the personalities in this hotel alone. It’s also very beautiful!

The hotel accommodations, staff and location make the Meliá in the top group of hotels to use when in Seville. Stayed for 4 days in September and had the following observations. The check in was not a rush job with a clerk welcoming you and handing you a key , but rather a relaxed conversational welcome. Plus the Front Desk manager, Isabel, was looking at 3 available rooms and explained pluses and minuses of each. The selected room was large, bright, clean and quiet Although the outdoor temp was very warm the room a/c worked well. Bags were brought to room as I got to room. Staff checked room daily and there was a nice turn nightly turn-down service There was a small but usable exercise room with treadmills and some weights. The breakfast was a standard European style buffet that included fresh breads, meat, fruits, cheeses, cereals, juices, yogurt, etc. Hostesses and servers all very polite and helpful. Porter Carlos always with a friendly greeting. The location was between Trianna and the historic district which is central to all the sites and places to eat. Walking was easy (friendly and polite residents) and safe on the very clean streets. It seemed like everything was no more than 15-20 minute walk. Many restaurants and cafes to choose from and the was large grocery store (3 min) and laundromat (1 min) nearby. Plus there is a church next door that had nightly mass. Overall this hotel and staff has earned the 5 star reviews it generally receives and for my short stay I agree.

My partner and I stayed here for two nights during a summer road trip. The experience was great in every way. Our room, a junior suite (The Level) felt premium and had a nice size and pleasant street view. The large bathroom was especially positive. This room category gave us access to the Level Lounge, a separate room off of the lobby bar with snacks and drinks (including alcoholic) throughout the day. We also took advantage of the rooftop pool, a perfect place to cool down after a day of sightseeing in the scorching Sevilla heat. There was nice seating, a gorgeous view and attentive service from the bar. The spa, which we did not use, is just inside. A particular thanks goes to Oscar at the concierge desk. He helped us with the restaurant recommendations and made a very short notice reservation for us the one night. His service was pleasant and felt personal. We were also recommended to watch the football World Cup games in the salon next to the bar, on a big screen. All in all, the service throughout was impeccable. The location is great and feels much closer to all major sights thank it looks on the map. The valet service was smooth and much appreciation due to the city centre location of the hotel. Warmest recommendations. Thank you for our stay!

I would like to share my experience at this hotel. I felt valued and prioritized by everyone, as if I were the sole or most important guest on the property. All of my requests, regardless of their significance, were handled promptly and courteously. I would appreciate experiencing the same level of pampering and indulgence at any hotel I stay in the future. The service I received felt personalized, refined, and I never felt like an inconvenience or an afterthought. All staff members were professional, articulate, attentive, and impeccable. The only minor issue was the church bell ringing around the clock in the background, but this is beyond the hotel's control. I would highly recommend staying here. Location is great, rooms are spacious, bed was comfortable and the most important the experience is on the next level.