I stayed at The Palace in Korea for a business trip of and was impressed. It’s a bit pricey but worth it, staff were attentive and professional, with excellent English. My room was always spacious, spotlessly clean, and quiet, with a very comfortable bed and a proper desk that made working in the room easy.
Had an amazing 2-day, 1-night stay at Josun Palace! The service was exceptional, every staff member was so kind and welcoming, and the breakfast was honestly one of the best I’ve ever had. It was such a relaxing and refreshing stay. A special thank you to Crystal for going above and beyond. She was so thoughtful and attentive, and her wonderful service made my stay even more memorable. She’s definitely one of the reasons I can’t wait to come back. Highly recommend!
Honestly I have stayed at Aman hotels and many of the best around the world and this one surprised me the most. Absolutely divine service…. The best I have had in all my travels, even compared to hotels that offer personal butler ext…. Amazing food for lunch, can’t beat it here in Seoul! The buffet was the BEST I have ever had! Location is a bit out of the way but we Uber everywhere so it wasn’t an issue. This is my first hotel review I have wrote positive so for me this is a special hotel.
I don’t normally leave reviews, but I felt compelled to after my recent 8-night stay with my wife and 3-year-old boy. It was that good. The service at this hotel is phenomenal. Every tiny detail was taken care of, 100% of the time. The staff never missed a single thing. The room and hotel are spotlessly clean. When they say they offer turn down service, they actually do it every single time. Everything from arranging our arrival to the airport to taxis and restaurant reservations was effortless and natural. It felt like a home away from home. The michelin star restaurant upstairs and fantastic 1914 lounge were cherries on top. Constans was also fantastic. Another cool feature were the extensive art and flower arrangements. And of course, the korean style spa/sauna, which was excellent. Most importantly, and the hallmark of a great hotel- no ask is too great, and they will go out of the way to make something happen for you. On multiple occasions, the staff navigated challenging circumstances, including a high profile celebrity visit, and prioritized my family to ensure we were attended to quickly and safely. After we checked out, my wife realized she lost a pair of glasses. The staff found them and immediately offered to ship them to the U.S. for us. The location is a bit far from many of the tourist areas further north, although it met our needs and there are plenty of great food options within walking distance. The hotel also made getting a taxi a breeze, and subway and bus stops were an easy walk. It does feel a bit corporate and contemporary being in an office building in Gangnam, but the service at this hotel more than made up for that, and is the defining feature of this place. By far the best service I’ve ever experienced at a 5 star hotel. Thank you again Royal Staff for a fantastic stay.
After four days of hanging out with friends who are staying at the hotel, only one lady and one guy staff were outstandingly kind at the lobby. Most employees were happy to help but A LOT of them felt rather unprofessional and treated me like a 'mooch' when I was the one who recommended them they should stay here for the true luxury experience of Seoul. Also could hear some of the smack talk from a distance. The rooms are nice because they stayed at a nicer tier and the breakfast was quite extensive. Perhaps food might be their thing as the bar was pretty special too. Although it looks like they don't have service elevators (even after two years in operation) so they bring room service food along with strangers in the elevator coming in and out of the hotel... not good. Location wise, it's a weird area because it's an office town and not much to do unless you take a taxi somewhere else. Not a walkable place for many in harsh weather conditions. I doubt the hotel management checks Google reviews but they need someone with YEARS of hospitality experience or service training to put this place into shape. Just because you teach them to do something a certain way, that doesn't mean they'll do it with a nice smile or authenticity, especially if you're new in the industry. If you're made of money and / or doesn't matter as long as they SEEM nice to you, feel free to stay here. But there is definitely a bit of a weird vibe compared to other 5 star hotels in Seoul as a local.
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