We had a wonderful stay at Four Points by Sheraton Gangnam, and a special thank you to Steve for his exceptional service. He was attentive, thoughtful, and genuinely went above and beyond to make our stay comfortable and enjoyable. His warm hospitality and attention to detail truly stood out. Excellent service and a great experience overall—we would definitely stay here again!
Very comfy rooms, really enjoyed breakfast and great location. Close to lots of good bars and restaurants. Staff were very helpful at the front desk, would definitely stay again.
If you're planning to stay here, I advise you to change your mind as soon as possible. I previously stayed at Rise Hongdae, and the experience was very good, thank God. I changed it because I wanted to stay in a different area. Unfortunately, I didn't make the right choice. When I entered the room, it was supposed to be fully equipped, but unfortunately, the air conditioning wasn't working. I woke up after contacting them! First of all, the staff lacked professionalism. The rooms are very small and somewhat dilapidated. There's no wardrobe drawer. There's no iron (which I requested). Now, after a few nights, my back hurts, and the bed is absolutely terrible.
Four Points by Sheraton Seoul, Gangnam worked well for my first trip to Seoul. I chose it mainly for the easy access to the metro I needed for a conference, and that made getting around much simpler. As a Bonvoy stay, it was a solid fit for me overall, and I’d consider booking it again for a similar trip.
Truly grateful for the thoughtful service and genuine kindness throughout my stay. They allowed me an early check-in on a difficult day, and when my camera accidentally fell, Ms. Cathy Kim personally retrieved it and kept it safe for me I deeply appreciate her warmth and help. The location in Gangnam is excellent, especially being so close to the airport limousine bus, which made traveling very convenient. The gym was clean and just enough to refresh the day. The room was comfortable and decent in size, perfect for me as a solo traveler. The bed was plush and felt new, the pillows were soft, the bidet was a nice touch, and the fridge was very handy. The concierge team was also helpful and attentive. Having stayed at Marriott properties in Singapore, Seoul, and Tokyo, I truly appreciate the way the water purification system is provided here, such a thoughtful and practical detail. Overall, it was a smooth, comfortable, and genuinely pleasant stay
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