Hotel Emiliano

My name is faiz Salti I stayed at this property and I have to tell you the service. The employees were absolutely impeccable. I had a really great time at this hotel. The rooms are nice modern. The food was amazing everybody from the doorman all the way front service to the housekeeping was absolutely amazing and this is coming from an ambassador member with Marriot. This should be an example of how hotel should be ran absolutely impeccable. I highly recommend this place. everything was wonderful. Amazing area. Amazing employees amazing rooms amazing food I absolutely have nothing to complain about.

I recently stayed at the Emiliano Hotel, and it was unquestionably one of the worst experiences I’ve ever had. After a grueling 13‑hour flight, I politely requested an early check‑in. Instead of showing any flexibility or empathy, the staff curtly informed me, “Check‑in is at 3 p.m. and not before.” This absolute lack of accommodation for a weary traveler was extremely disappointing. The hotel’s decor is unmistakably dated. The woodwork conjures images of a 1970s boat, while the carpet, furniture, and overall design scream of neglect and obsolescence. The bathroom fared no better; it looked poorly maintained, and the ancient toilet only emphasized the overall decay. I was also perplexed by the choice between a Japanese toilet—which includes a wash function—and a bidet, a redundancy I simply could not understand. Adding insult to injury, the entire hotel was very noisy, making any hope for relaxation a distant dream. My room overlooked the spa garden, so whenever I opened the window, I was met with the prying eyes of passersby. Room service was equally disheartening: the food was mediocre at best, and despite repeating my order four times, they still managed to mess it up. There wasn’t even a simple apology or any effort to correct their mistake. To make matters worse, when my assistant inquired about placing his card on file for incidentals—a standard practice at most hotels—he received no response to his email. Later, when I asked if I could extend my check‑out time to 1 p.m. (a courtesy typically granted by upscale hotels, and notably, the first time I heard that check‑out was at noon), I was bluntly told that I had to vacate the room by 12 noon because the hotel was “full,” despite the website showing many available rooms. The best they could offer was an extra 15 minutes, an utterly inadequate gesture of courtesy. I was truly taken aback by the neglect and poor customer service at the Emiliano Hotel. Even a one‑star establishment would likely treat its guests with far more respect and care. With its antiquated, dirty, and noisy environment, I strongly advise anyone who is accustomed to higher standards to steer clear of this hotel.

wonderful experiences with others. I kindly request that you convey our heartfelt appreciation to your staff, particularly those mentioned above. Their exemplary service deserves recognition and has made our stay truly memorable.

We enjoyed a wonderful dinner to celebrate our 4 year anniversary with my partner at the garden level restaurant. Absolutely delicious food and drinks, a beautiful ambiance and exceptional service from the staff. I want to give a special thank you to the whole team and in particular to Fran, Samantha, Emile, and the others who made tonight so special for us. The cherry on top was the hand signed card and chocolate treats. You all were amazing, so welcoming and fun to chat with. I highly recommend Emiliano’s for a special occasion or just a terrific dinner in Copacabana.