Private Transfer From Santiago Airport Or Hotel To San Antonio Hotel Or Port

Car was late. Badly cracked windshield. Almost missed cruise as apparently a bad battery and almost couldn't start.

Do not ever book with MTO tours for your transit. I made confirmed reservation 2 months in advance and then they changed my time of pickup significantly once I could no longer cancel. easily ( less than 24 hours before) They lied about the reason for the change as well. After chatting,emailing and phoning for 8 hours I made other arrangements and am fighting for a refund. I have used TripAdvisor/ Viator all over and never had a bad experience before but this operator should be suspended

Carlos was very good at telling us exactly where to meet him and to avoid scammers That helped because our phone was not Connected to text him on what’s app

Very efficient and friendly driver. He was on time and took us straight to the pier to pick up our cruise.

Excellent drive fluid in English and knew the area well. Great car he gave a running tour of chili helpful with the bags when we got to our destination overall excellent.

I highly recommend this stress free transfer from Santiago hotel to San Antonio port. Our driver Raul was excellent. Comfortable car, great music, easy conversation and he helped with our luggage.

Terrible - changed time on us and could not make trip. Still waiting for a refund that I have not heard about.

Alejandro was on time, was courteous and helped us with our luggage. Most importantly, he got us to the cruise port in plenty of time.

The Agency had informed the driver about the change in time. Some contusion the day before. But it all worked out. Smooth transfer.

JCarlos was on time explained where to catch up once we had arrived in Santiago airport. Gave us lots of information on food and drinks . Plus a lot of other interesting information. We would highly recommend.

JCarlos our driver communicated well. His car is clean. He tried to explain a little bit the areas we saw along the transfer. He is very friendly. Highly recommended.

Excellent driver service. Juan Carlos picked me up and kept in touch with me on WhatsApp providing me real time arrival information and easy to follow instructions. Even better, he also picked me up at my hotel for the return trip to the airport and went so far as to help guide me through initial check in while the airport was very busy. He could not have been more helpful. Definitely recommend this service to and from the airport for added piece of mind.

I booked a 2+ hour private transfer from the hotel to the cruise port. The driver was a no-call, no-show. I was forced to take a taxi and paid an exhorbitant fare in order to make the ship on time. Absolutely Big Mistake placing any trust with MTO Tours!

J.Carlos educated us on Chilean wines as he drove us through the mountains to our hotel. Great experience!

Was not pleased with the driver. On arrival in the airport lounge, looked for the driver, who was chatting with the second driver. He said "hello".and all I asked him was how come he didn't have a sign saying Viator and he snapped at me. He said I was rude and I should have said "hello" to him first. Then he proceeded to say, he waited for us for so long. I thought the driver is suppyto check the arrival time of the flight before coming to the airport. We are 10 persons and it takes time to get through immigration and baggage pick up etc. My first impression of Santiago was not very good.

The whole experience was seamless as we got picked up on time and were delivered to the port safely and efficiently!

Great ride nice driver very Coutrteous driver Helpful with luggage Helped with my husband who is disabled

Car was anew Skoda SUV. Driver was very good at communication in english with his translation device.

Quick trip to San Antonio to meet our cruise ship. No problems during our ride. Thanks Sergio, our driver.

Just happy to finally get there. We should have arrived at noon, but it was 3 PM until we finally got there due to scheduling delays and traffic.

Raul was delightful! On time and a lively ride to the port. Would absolutely recommend using them. We learned a bit about Chile and Raul's life. Love the personal immersion.

He was an hour late picking us up. He said there was bad traffic but there is always bad traffic. Luckily we had left plenty of time to get to our cruise ship.

Juan Carlos did great. He’s very welcoming and helpful. He did an excellent job communicating with me through WhatsApp. Claudia also communicated with me very well and was easy to work with. It was a very good experience.

Carlos met us at the airport on time. He was very courteous and helpful with our luggage. We'd book him again.

We made reservations for pick up time 10:30, the driver told us last minute that due to “Traffic “ he has to change the pick up time to 8 am. There is no traffic whatsoever, when we are having our breakfast at the hotel, the driver told us he is already at our hotel. 2:30 hour be for our reserved pick up time. It’s not professional.

We made Resv to be picked up at 10am and dropped at Port for our cruise at 12 noon. MTO called and said we needed to leave early because traffic. We left early per their request and ended up getting to Port 1:45 min early and brought to wrong place. Then we found out the reason they wanted our group to leave early was because they made another resv for another group. MTO did not plan and was not very good at delivery. We had to get a Celebrity representative at the Port to help or else we would be stuck. Would not recommend MTO transfers to Port.

Our driver was punctual, friendly, and helpful. We had a smooth, comfortable, private trip from our hotel in Santiago to the cruise port in San Antonio, Chile for only a little more than the cruise company would have charged to pack us into their bus. We made a smart choice!

After his 7:30 am conformation of our 9am pick up time, our driver went silent on us until he arrived well after 10am. We didn't mind the lateness and we arrived at our destination in enough time; but we're irked about his long radio silence

Very poor communication. Our van did not respond to use in the morning and did not show up until noon. It appears that they picked up others heading to the cruise port early in the morning and then picked us up after then returned from the trip. That is fine overall, but the lack of communication with whatsapp was frustrating. They only responded when I threatened to cancel completely. The driver was a nice guy, just communicate with us next time. Just say, "hey, it will be noon, but we are coming" and it would be all ok.

No respect for my time, Unreliable, Horrible communication. First red flag was that the said they would pick up at “12 am (noon)” - which is contradictory. I had to re-confirm that pick-up was 12PM (noon). Day of pick-up, I reached out to them at 12:05pm bc the driver hadn’t showed up (we took 2 other tours in Santiago and both tour operators showed up early) and we wanted to make sure they were coming bc we couldn’t be late. I had a back and forth Whatsapp exchange with several ppl (tour company, driver dispatcher?, driver?), and they would not provide an updated ETA. In this modern world with Google Maps and Waze at our fingertips, how can you not provide an ETA? Since I do not speak Spanish, we asked our concierge to help call them. No answer and our concierge told us that MTO didn’t show up to pick up another couple earlier that morning. This demonstrates a pattern of flakiness and FRAUD (for collecting money without rendering services). After 45 minutes of waiting and unreturned Whatsapp messages, we finally had to book a taxi. We had to be somewhere in Valparaiso and could not be late, and their tardiness put the rest of our trip/vacation in jeopardy.

While the driver was punctual, he never said a word to us for the entire trip. The vehicle he used was not the newer vehicle I would have expected for a trip like this. It was no doubt his personal high mileage vehicle that showed the mess of everyday use (junk in the back where our luggage went).

Good communication, easy to locate. Found our driver at the door he told us to be at. No issues. The drive was about 2 hours or more.

Easy booking. Good communication from the company. Good communication from the driver regarding pickup. Experienced driver, knew where he was going. Reasonable English.

Bad experience! Everything was confirmed and no one showed up. We had no What’Ap and no phone connection but figured we didn’t need it since EVERYTHING WAS ALREADY CONFIRMED. Got help from a Princess Cruise rep. that couldn’t get through to you and tried many times.

This was an excellent transfer service for our trip from our Santiago hotel to the port at San Antonio. Our driver was on time and we arrived roughly 90 minutes later. The communication before our pick up was excellent and we would use this service again.

The transfer is a good value and I would use again. The poor rato G is for the driver being on the phone, texting and swerving in the traffic lane. The driver also ran a stop sign. Traffic was not crazy being a Sunday morning, but the driver cut off another driver on the road. With a good driver your service is great! Please don’t fire the driver, but explain to her that her attention should be on the driving! Thanks!

Driver was on time and pleasant and helpful. He drove us directly to the passenger terminal. We would use this service again.

Driver connected the evening before our pickup to confirm, sent message when she arrived at hotel. She was friendly and efficient. Drive was much faster than we expected. Would use service again .

Driver was prompt and very courteous After a very long overnight flight. He easily handled our excessive baggage.

Great price and great service. Messaged 3 days before to confirm. Arrived right on time. Drove professionally and safely. Let us out right at the embarkation center. Perfect!

We requested an English speaking driver but our driver did not understand and was hard to communicate

Viator cancelled us. all wS well until evening before trip. Received email morning of trip saying a refund was processed. Tried cantacting Viator but no response. Van didn’t show up so booked another ride.

Helping to change a flat tire on the “interstate” with vehicles speeding by. Our driver was very resourceful when he managed to find tools, etc. that allowed him to accomplish the task and to deliver us safely to the port.

Very good service. The driver was prompt and got us to our destination on time. He was in contact with us prior to pick up.

Juan Carlos was our driver. He was at our pickup location minutes before our scheduled time. Although his English was limited, he was a great driver and got us through the market day crowds in Valparaiso to the cruise port embarcación point.

Scheduled a transfer from a downtown Santiago hotel to the San Antonio cruise ship port. Started to get concerned when the driver was a no-show after 30 minutes. Communication with the company was spotty, and never did hear from the driver. After an hour of waiting and getting concerned about our ability to get to the port, we ended up taking a taxi instead.

Great service and communication! He told us which door to use and sent picture! I’m going now Said enough

This was a basic transfer from Santiago to the cruise ship port in San Antonio. Everything went like clockwork. The driver was early, parked in the hotel’s underground loading to expedite the loading of luggage, he did some narration along the route using Google Translate, and delivered us to the port . No complaints whatsoever.

I was uneasy setting up several connections for group on a cruise, and arranged them through Viator. I know they work through local providers, but wanted the booking to be with an entity I knew of. The arrangements worked very easily, and the driver was wonderful. He arrived early for our pickup, and had to wait a long time until we made it through customs/baggage claim. The driver was very nice and helpful and efficient. Recommend the whole process highly.