Park Plaza Hotel

We have a stay here for 1 night It's a difficult review. Location was good - lots of restaurants near by, environment felt very safe and locals were walking around with headphones (somewhat reassuring). The hotel felt very safe. The check in was very quick and efficient - quickest of all the hotels we stayed at in South America. Breakfast wasn't great, but it was complimentary Coffee was burnt beans unfortunately Rooms - very dated. Carpet was dirty and dusty (due to aging rather than housekeeping) Pillows were in need of a change (Very yellow) - old pillows. No plug near bed (just one in room to use!) curtains let a lot of light in as not blackout. Toilets don't flush well. Shower although hot and good pressure was dated as a curtain bath setup Good amentiies, good sizing of room. There was a pool and gym but we didn't use them. AC worked very well. Kettle provided but no tea etc. I don't think there was a hairdryer Now I give it 4 stars taking into account "value" of the hotel for the price. It wasn't a terrible stay I hope the hotel improves

Staff were pleasant and efficient. Check-in took under five minutes. They scanned both passports and we paid.  They gave us our key cards for our room and took the elevator to the third floor. Our room had a view to apartments and walkways.  It was quiet at night. The room had tiled floors throughout, blackout curtains, a room safe / safety box and all the necessities for a four day stay, except condiments. We asked for salt at the front desk, and they got some for us. The hotel is located near a large park, museums, art gallery and many more attractions in the downtown Santiago area.  Many restaurants, a grocery store and many more stores were nearby. Public buses, trains and other transportation are also nearby.  We walked to many attractions and used trains several times. All in all, the Park Plaza Hotel is a very good value.  We enjoyed our stay in downtown Santiago, where there is much to see and do.

It is our first time in Santiago and we really appreciated the good service and the kindness of the hotel staff. The breakfast buffet was amazing and the hotel is beautiful and really clean. I would come back again, it's too bad we only had one night in Santiago.

To say that this was a 5 star hotel experience is to belittle the elegance and professionalism of our stay. Easily at least 15 star stay. Our first encounter with Don Roberto set the stage for the exceptionally high level of service we would be blessed to receive here. Don Roberto interceded on our behalf when we arrived having issues paying our first cab driver via credit card when his portable card reader failed. Completely unflustered and with panache he announced a reasonable means of settling the debt and set all 3 of us, the driver and ourselves at ease. This was just a foretaste of our treatment. From the doors being held open throughout the days as we came and went from the hotel, to the excited daily questions from the staff in regards to our travels each day in Chile, to the 30 minute long online adventure of ordering bus tickets that Senoritas Suyay and Daniza traversed in order to facilitate a once in a lifetime beach excursion for us and culminating in Don Roberto reserving a private ride for us to the airport and walking out suited to the nines carrying our luggage to said vehicle in the rain while looking as sauve as if he had popped out of the most expensive and popular Telanovela. Our rooms were clean, elegant and well appointed. We had daily housekeeping that was provided. The breakfast buffet was filled with a huge varied selection as well as fresh fruits and freshly squeezed fruit juices. You would be making a serious mistake choosing anywhere else to stay