The experience related to the hotel in general was good. My observation is related to the cleaner crew because a really bad situation occurred regarding the cleaning. The cleaning staff threw away some of my bags that shouldn't have been thrown away, and inside one of those bags, I had some receipts that I needed for health expenses reimbursement. I complained to reception, but I was left with the loss and didn't receive what I was entitled to due to the hotel's mistake. I imagine that if something isn't in the trash (like the bag wasn't), it should be kept there. In short: I suffered a finantial loss and damage because of this situation.
Novotel Santiago Las Condes
Address: Av. Alonso De Cordova 5199, Las CondesAvailability
Description
Facilities
Reviews
Good hotel, nice breakfast and quiet. Pool was a bit cold though and in the shade in the afternoon
Very well located and connected with all services and attractions. Perfect for short and long stay.
Pet friendly. Nice staff. AC in the room doesn't work. There's no closet and you hang your clothes literally from a tube pipe next to your bed.
We were a group of 8 and we had a very enjoyable time at this property. The location is fantastic - within walking distance to a ton of restaurants. Excellent breakfast and amenities. The real stars of the hotel are the front office - I gave this a 5 star review because of Paula who did an amazing job of organizing custom excursions for our group with very little notice.
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Monday through Friday 9 am to 7 pm EST
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