Nh Collection Plaza Santiago

We had a very enjoyable stay overall. The location is excellent, with plenty of activities and places to explore within walking distance. There is a shopping centre right in front of the property, a cycle path with amazing views of the Andes, San Cristóbal Hill just a few minutes away, and lots of restaurants and bars nearby. Public transport is also easily accessible. The room was spacious and the bed was very comfortable. The property was generally good value for money. However, the shower was quite frustrating, as it took at least 10 minutes for the water to get hot, which was especially inconvenient when getting up very early. The room could also benefit from a little more attention to cleaning in some areas. The only thing I would improve is the gym, as it is very basic and the Smith machine was not working properly. Breakfast was really good, with a great variety of eggs, omelettes, steamed vegetables, charcuterie and cheese, as well as plenty of fruit, cereals, juices and pastries. The hotel also has a bar and room service, which was very convenient. All the staff were really friendly, welcoming and always ready to help. However, Ignacio deserves a special mention, as he made our stay particularly special. He was always willing to help and genuinely showed passion for his role. He had a great way of making people smile, making jokes and getting involved in conversations with guests, even the kids. His positive energy and friendly attitude really made a difference to our experience. Overall, we enjoyed our stay and would recommend the property, especially because of its convenient location, friendly staff and good breakfast.

Excellent stay and a wonderful experience. What stood out the most was the friendliness and professionalism of the staff, from the warm welcome upon arrival to the kind farewell when leaving. The hotel is very clean, well maintained, and the attention to detail can be seen throughout the entire property. Its location is also excellent, being close to almost everything, including restaurants, cafés, and major attractions, making it very convenient to get around. I would definitely stay here again in the future. Thank you to the entire team for the outstanding hospitality.

The pictures do not reflect reality. The rooms are very dirty and old. In my room there was black mold on the bathroom walls and ceiling. The shower was in a terrible condition. The floor in the room was dirty and bottom parts of the walls too. Drinking water is provided in reusable bottles which are dirty. This is not a 5 star hotel anymore! I would recommend avoiding this place. Only positive thing is the breakfast - was tasty and with a good selection.

We had two back-to-back bookings through 2 different platforms and emailed the hotel 5 months prior to merge them so we wouldn’t have to change rooms. It was confirmed, and confirmed again when we checked in. We were shocked to discover that one night our keys stopped working. When we went to the front desk to ask we were told that our second booking was unpaid and had to be resolved. We had paid for it 5 months ago and had already checked in, after they had confirmed that our bookings had been merged. Also, since we had a super early flight in we hung out in the lobby for a long time before we could get our keys and the front desk staff member (the same person who checked us in and confirmed our bookings had been merged and we wouldn’t need to change rooms, only later to tell us it was unpaid and asked us to pay midway through our stay) didn’t mention anything. It didn’t make any sense at all. Granted, we booked through an intermediary (both our bookings were), but it’s strange their system didn’t reflect the correct status. Confirming that everything was taken care of, only to later lock us out and claim we hadn’t paid was not only very inconvenient since we had a busy schedule, but also absurd on so many levels. I emailed the team back (who had initially confirmed both our bookings were all set), only to be told I had to contact the booking platform and the hotel couldn’t help us at all. That logic falls apart since we’d paid the platform, so the hotel should seek payment from the platform, not the client directly. If the client can’t ask the hotel directly for help or clarification, then the hotel shouldn’t ask the client directly for payment - everything’s handled by the intermediary, right? Shirking responsibility when it’s inconvenient but overstepping the boundary when it’s beneficial isn’t a professional way to do business.