Hotel Plaza El Bosque Ebro

Excelente location, great service, very clean facilities. Fantastic breakfast and a very good restaurant.

Don't expect 5 stars experience when booking this hotel. We've cancelled another hotel in Las Condes thinking this one's better, unfortunately we were wrong. I'll state out all the positives and negatives so you decide yourself. PROS: - LOCATION: Excellent location in a quiet and safe neighborhood surrounded with residential apartments with security, really nice. Several restaurants around it and groceries, as well the Cenco Costanera tower and mall 10 min walk. Metro station 5 min walk. - BREAKFAST ROOM: I mean ONLY the area where's breakfast on top 17 floor is really nice. It offers both, indoor and outdoor seating with excellent views of surrounding high rises and magnificent Andes in distance, - POOL ROOM: Again, only the room which is adjacent to the breakfast area on the opposite side of top floor. CONS: - LOBBY - too small for such a hotel. Welcome drink in a ''5 star'' hotel is pure natural water from a fountain by the reception. No one trying of willing to assist you with luggage taking it to your room, - ROOM - very dated, in need of renovation. You can tell that from the old entrance doors, over room furniture, dated very soft beds,... Water in room is given only on arrival and NEVER restocked, which is a practice in even 2-3 stars hotels. There's a kettle in the room, but NO coffee neither tea provided - again a regular practice for even low class hotels. Cutlery in the kitchen drawer seems being from 70's last century. Out of 4 days room was cleaned only 2 times, after our remarks at reception when we came back at 6PM. Room key was misfunctioning every day, sometimes even twice a day so had to go down to reception to replace it. - BREAKFAST - very ordinary one you experience in 3 star hotels with every day the same. NO egg station for fresh cooking, but prefabricated omlettes in a bowl. If you want a lunch box because of the tours which start early before the breakfast they charge it 5$ per person. Greedy and unacceptable. - POOL - on Top floor with great views but very small. Consider it a size of a larger hot tub. It's open from 9 AM, but no one locks the doors so I went every morning at around 7 AM. Then you have it for yourself and you can do some relax swimming. In the afternoon it is packed with people and you can hardly enter it. Furthermore, in the afternoon there's no way you will get your pool towel as they're all gone. I called reception to refill them few times, no one did. Also, forget about having your sunbed there, as there're only 10-15 for a 17 floors hotel. The furniture around the pool area is in decaying state (see the pics). To conclude, by no means don't expect 5 stars service, rather a 3 star. Hotel has great potential, but at this moment is not a one to recommend

Got this room near costanera center, has a kitchenette, sofa, desk separated from the bedroom, spacious and nice. Their restaurant it's great for lunch and dinner and the breakfast has plenty of options, like it.

Hotel location, rooms and breakfast are all good. Service on reception at check in wasn’t great, unhelpful staff and didn’t seem happy to help. Bar service is slow and not attentive to the customer, they would prefer to chat at the bar with their colleagues. In the future I think I’ll stay in the double tree Hilton vitacura where the service is far superior to this hotel.