Courtyard By Marriott Santiago Airport

This was extremely disappointing. We traveled and checked in on 18 April 2026. We waited at the airport for the shuttle to the hotel for over an hour; no one came; no called. Despite us following up and receiving a confirmation the day before and also before we boarded our flight. When we went to check in- the young lady at the desk (dark hair) at the far left end: didn’t even offer an apology. She nonchalantly said she would speak to her manager. We waited for further assistance; and I kid you not- she made no effort to move or phone anyone.🫠 She then reached over to her colleague to shrug her shoulders. We stood there - and when it was clear she was not minded to action anything; we just re-approached the desk and handed her our reservation details. She provided no overview of the property; no indication as to how to get to our room; nothing. She did however tell us our room number written on our card. Notably, we weren’t interested in much - we simply wanted a follow up as to the shuttle efficiency and availability. Particularly as we were booked to use it again in a couple hours back to the airport for an early am flight. So we wanted to assess what to do. Having had no follow up - we just quietly left and preordered an uber. It’s disappointing- because they are the first point of contact for guests. So if they leave a bad impression- it’s lasting. The bar staff were pleasant - no complaints. The rooms were fairly clean- but the walk passage and elevators had a constant odor of stale pizza and there was no air ventilation. Unfortunately, we would not recommend for future stay. CONS: 1. Front desk staff is horrible 2. Airport shuttle - no one came 3. No air ventilation and bad odor PRO: 1. Close proximity to airport. PS. We only had one day to explore the city- and it was not possible based on traffic to get back to our hotel after the long wait.

We landed here due to airline issues, we were promised a dinner with appetizers, main dish and dessert. When we arrived we were told the kitchen was about to close at 9 PM! Thats when we arrived, literally. With their shuttle and just adter we landed. Then we spoke with a waiter that told us it was only closing for an event and it will reopen after an hour. That they were going to be taking us into account, they knew about the LATAM issue. We took the baggage to the bedrooms and came back just for them to tell us that we couldnt use the vouchers for that dinner and were only getting A HAM AND CHEESE SANDWICH WITH ONE BEVERAGE. We argued to get decent food and they made an "exception" to give us just meat with rice. Unbeliavable, everyone washes their own hands and treat you indifferently.

Be aware: this hotel restaurant is definitely not English-friendly. The staff tried their best, but ordering felt like a very polite game of charades. We even showed them a Google Review photo of a chicken-and-potato dish and asked what it was — after a heroic round of gestures and long explanations, they said it was chicken breast with potatoes. We swapped the potatoes for rice… and received a dish so minimalist it looked like modern art: a lonely pan-fried chicken breast next to a humble scoop of rice. After more polite negotiations, we upgraded to a pizza instead. The next day, our stomachs staged their own rebellion, with multiple trips to the restroom — even mid-flight. I can’t say what exactly caused it, but let’s just say the timing made our digestive system very dramatic. A truly memorable experience — more for the adventure than the cuisine!

Thr Front Desk in this Hotel is terrible. I have requested at Late-Check Out due my flight times. They took all day to answear my request made throgh the Bonvoy-App and denied it in a dismissive way. The next day when I reclaimed my luggage from the hotel I requested to use the shuttle, which usually is included in my stay. They denied this as well because it was "past my stay". That might be right in their terms and conditions but considering the shuttle was preparing for departure outside and it would have cost the hotel absolutely no cost to let me use it it just shows what kind of attitude these employees have. Also the AC on my room was not working and I had very bad sleep through this. The Bar was okay. I ordered a Burger there which was pretty good. room was clean on the good side.