Hotel Santiago Plaza, Affiliated By Melia

My stay was 8/11-8/19. There was an instance where an older man(I can't remember his name, ask the lovely Irish man) in the restaurant got an attitude with me because I asked for the same sparkling water that I had got in the restaurant. For some reason, he didn't want me to have the sparkling water. It was very odd, but luckily the lovely Irish man got me sorted. I can't remember his name but every time we came to the restaurant he(Irish man) made the experience a good one. Aside from the lovely Irish man, Alejandra and Pilar at the front desk made this stay the best it could be. They were both engaging, professional, insightful and very helpful. We were there for my partners birthday and the eclipse, but I had left our eclipse glasses at home. We tried for 3 days to find them in town, but everywhere was sold out. We were going to buy welding glasses, but on our way out Pilar surprised us with a pair of the glasses. This one small act made a huge impact on our stay. THANK YOU Pilar!

We absolutely love this hotel Great staff so friendly . We feel so welcome .grest food in the Gastro bar we eat there nearly night . Definitely would recomend it . Even though it is a little bit out side the city . There is a great bus service that takes you straight into the centre for 1 € or a taxi which cost around 5€.

Stayed here as a treat for finish my Camino. Upon entering, the hotel has been remodeled beautifully, but the rooms need a major remodel. A good night sleep didn’t happen during my three night stay. I had to use the extra comforter in the closet to help somewhat soften the mattress…it helped but only slightly. Breakfast in the morning was lovely with a lot of options. I ordered a bottle of sparkling water to take with me on my walk, but they wouldn’t sell one to me which was the weirdest thing. They would only sell me a regular bottle of water…weird. The worst part is the rate of the rooms. The online booking told me one amount but when I paid for my stay at the end, each night was €30-€40 euros higher. I was told rates change based on availability. Management was no help in honoring the amount I originally booked for. Bottom line, book elsewhere. This place is a 30 minute walk away from the center of town. And while the interior of the lobby looks nice, it falls short with horrible beds, leaking shower, poor coffee maker in the room, and the lack of customer service.

Me and my wife stayed at Santiago Plaza Affiliated by Meliá in Santiago de Compostela, the past 10th of Abril for our anniversary. I booked a room with a double bed, Although I understand it was "subject to availability," the hotel failed to inform me at any time, even at check-in that they were giving me twin beds instead. More importantly, the hotel staff confirmed they had Superior rooms with double beds available, but they refuse to move me into one unless I pay an extra fee, despite the communication failure on their part. Imagine spending your weeding anniversary in twin beds... We'll never go there again