Compostela Hotel

Here are the pros and cons we experienced during our stay: Pros: - rooms are generally clean - rooms offer nice amenities like a minibar or AC - the staff is helpful, friendly and fluent in English - the location of the hotel is excellent and convenient. The bus to and from the airport stops next to their doorstep - they offer to take care of your baggage before check-in/after check-out - there are several offers like a massage service, room service or a treadmill Cons: - the breakfast is subpar. Many things offered there are either apparently not fresh or at least of subpar quality. Boiled and fried eggs are waxy, bread is almost a bit stale at times, knives are not sharp and the choice of food is rather limited, especially if it comes to fresh fruit and vegetables. Yoghurt was only offered pre-packaged and processed. - many small details bring tiny annoyances throughout the stay: The shower water pressure is the lowest I've ever seen. There was a little black mold in our shower. Using the lobby toilet is like slapstick - light will automatically turn off in the middle of your using it, faucets turn off after literally one second, toilet paper is sliced thinner than the Serrano they serve at breakfast etc.; the hotel elevator is very small and takes forever to close and go to different stories. All in all staying there was... Okay. But not what we expected of a 4-star-hotel. I can only recommend the hotel if you plan to minimise your time there anyway. And I urge you to get breakfast in town rather than at the hotel. After all we had a better experience in our super-cheap Frankfurt Airport hotel.

Writing Our experience at Hotel Compostela was truly disappointing. The room was in an unacceptable state of cleanliness. The bed sheets had visible stains, and the mattress protector underneath the sheet was covered with several yellow stains clearly left by previous guests. In addition, the room telephone did not work, and the balcony was dirty, with bird droppings everywhere. Absolutely disgusting! When I went to reception to ask to speak with the manager, the staff member, Adriano, was extremely rude and aggressive in the way he approached me as a guest. Only after I insisted several times did he call the manager. She was polite, apologised sincerely, and came up to the room with me to inspect the bed. She moved us to another room, but to our disbelief, the mattress protector there also had the same disgusting yellow stains from previous guests. She promised that all the bed linen would be replaced and that the room would be cleaned properly. The whole process took almost two hours while we waited, exhausted, after we had already been made to wait until 2:00 p.m. to check in, despite arriving at 11:00 a.m. I do not recommend this hotel. The rooms are expensive considering the poor standards of cleanliness and service. The attitude of most of the staff was unprofessional, aggressive, and lacking in basic courtesy. They do not seem to know how to treat international guests with politeness and respect. We will definitely never stay here again.

Located near the cathedral, the hotel is easily accessible. It is 8 mins away from the train station which makes it really convenient. Room is fantastic! Sound proof. The only hotel during my pilgrimage that is sound proof. I had a great sleep. Service of front desk can be improved. More sincerity in handling pilgrims would be great.

Great location near the oldtown, cathedral, and the train station. Breakfast is good, and all the staff are very nice and helpful. The rooms have been renovated, but starting to show some signs of wear and tear. Rooms are very quiet eventhough the hotel is located on a busy street.