Radisson Blu Hotel, Durban Umhlanga

Had the most amazing experience. Pinkie assisted with setting up the room for my partners birthday. She made it absolutely special. Thank you for all the special details and experience. We will definitely be back. Thank you Pinkie and to the Raddison Blu team.

Great area for the hotel. Very close to the Ocean mall and restaurants and coffee shops. The room was a bit small for four of us but still good enough. The breakfast was great with plenty of choice and beautiful views. Staff were helpful and courteous. Has underground carpark. Definitely will be staying there again when in the area.

Horrible service with staff. Upon arrival, we had to wait 10mins to park at the drop off zone because a Raddison Staff vehicle was parked before us and nobody was in the vehicle to move it. My sister had booked 2 rooms for my mother's birthday as a surprise using booking.com, she provided me with the booking summary and receipt. She called them the same day to make sure everything was in order and they assured her that everything was. When we arrived to check my mother and her friends inn, the reception staff tell me that the room is unpaid for, even though I've shown them the receipt and booking reference my sister provided, they give me some excuse that Booking.com asked for her credit card details but didn't actually take payment (even though there is a receipt and POP). I couldn't get ahold of my sister so I paid the total that was required and didn't want to alert my mother as she was overjoyed with being in this Hotel. I finally told my sister what had happened and she contacted the finance department who confirmed that payment was made and he is totally unsure of how reception didn't see this. Then while driving on the N2 at 4pm during rush hour, I'm told to come back to process my refund with the card used before 5pm because the person that handles the refund leaves at 5pm. Annoyed and irritated, I make my journey back to the hotel and when I arrive at reception, nobody had communicated my refund or informed the staff of my arrival, and now I have to repeat and retell this long story. A gentleman on the floor tells me that perhaps my sister made the booking but went off the site and then paid later, hence it gave this error on their side (which still doesn't change the fact that a booking confirmation and POP was shown to reception), not sure what excuse this was so I asked the gentleman to send us evidence of this because I know this did not happen, still no evidence has been sent. Anyways, I process my refund on 6/8/26, today is the 11/8/26 and still no refund has reflected. Feels like I've been scammed. Really irritated with all person's involved.

What an unforgettable stay! The hospitality was exceptional from the moment we arrived. A special thank you to Lungile, who looked after our room (Room 705). She was warm, kind, and made us feel so welcome throughout our stay. My partner and I are a gay couple, and this is the first time we’ve stayed somewhere where we truly felt accepted and never once judged. That meant more to us than words can express. To make it even more special, we were celebrating my birthday and stayed from 1 August to 3 August. Thank you for making such an important occasion so memorable. We’ll definitely be back. ❤️